TICKETING, MARKETING AND CUSTOMER EXPERIENCE SPECIALIST Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: ZIPCITY MACAU「澳門飛索」


  • 「澳門飛索」ZIPCITY是世界首個沉浸式身臨其境的高空滑索體驗， 位於澳門葡京人，通過結合音效和幻光效果的超感觀滑翔，把高空飛索帶來的刺激感推向極限，創造獨一無二的精彩娛樂體驗。
    企業背後是一羣熱情的夢想創建人，致力於經營世界級的滑索景點和服務外，為賓客創造難忘和獨特的回憶亦是我們的使命。現在我們誠邀充滿熱情和勤奮的您加入我們的團隊，共同經營和推廣這個亞太區首個城市高空飛索旅遊熱點。

    「澳門飛索」ZIPCITY以其核心價值而自豪，這是員工、文化和品牌的主要指導原則。我們的核心價值觀是決定我們決策、招聘、入職、互動、員工參與和流程的主要因素。
    1. 安全第一 : 我們注重安全，致力成為行內最安全的營運商。
    2. 做熱愛的事，並表現出來 : 熱情好客，樂在其中，為顧客創造難忘的體驗。
    3. 充滿熱誠的服務 : 我們的目標是盡己所能，做到最好。
    4. 團隊合作是成功的關鍵 : 傾聽，激勵，以身作則。
    5. 做正確的事 : 有責任心、可持續發展及誠信經營。

    「澳門飛索」ZIPCITY 不僅是創新和震憾的景點，也是創造珍貴回憶的之地。 您的參予和服務正是創造難忘體驗的秘訣。我們現誠意邀請您加入我們充滿活力的團隊：

    ZIPCITY is world’s first immersive zipline adventure attraction. Located in Lisboeta Macau, our exhilarating attraction combines the gravity-fed thrills of ziplining with cutting edge technology and extra-sensory audio-visual experience.

    Behind the business is a team of passionate people, who are committed to operating high-quality zipline attractions in premium urban environments. Our mission is to create lasting memories for our customers by delivering epic experiences.

    The ZIPCITY business is being built around five core values, which are guiding principles for our employees, our culture and our brand. Our core values define our decision-making, hiring, onboarding, interactions, employee engagement and processes.

    1. Safety First.
    2. Do what you love. And show it.
    3. Perform with Passion.
    4. Teamwork makes it happen.
    5. Do the right thing.

    ZipCity is a spectacular attraction, a creator of memories and you are the secret sauce for what makes the customer’s experience memorable. We are now inviting interested candidate to join us as:

TICKETING, MARKETING AND CUSTOMER EXPERIENCE SPECIALIST

 
Location: ZIPCITY Macau, Lisboeta Macau, Cotai

Schedule: 5 days per week (9-10 hours per shift); Wednesdays off; overtime for hours beyond 48/week.

About ZIPCITY Macau
Experience thrilling adventure at ZIPCITY Macau, inspired by iconic Las Vegas attractions. This immersive experience offers an audio-visual zipline, a challenge jump, and the scenic Tower Walk for adrenaline-seekers.

Role Overview
As a Ticketing, Marketing, and Customer Experience Specialist, you will ensure smooth retail operations, drive customer engagement, and support our team in delivering an unforgettable experience.

Key Responsibilities

Customer Experience & Sales
  • Oversee retail operations, ensuring a clean, professional, and customer-focused environment.
  • Manage ticket and merchandise sales, upselling add-ons and packages.
  • Respond to inquiries and resolve issues in-store, online, and via phone.
  • Encourage social media engagement by prompting guests to share their experiences.

Retail, Marketing & Promotions
  • Open and manage retail areas, assist with booking, and handle travel agent inquiries.
  • Coordinate promotions and special deals with agents and partners.
  • Record sales, track inventory, and complete admin reports
  • Manage social media interactions.
  • Take promotional videos for social channels and assist with content creation.
  • Assist zipline operations team as required.

Ideal Candidate

We’re looking for an energetic, positive team player with a passion for customer service and adventure tourism. Punctuality, multi-lingual, a professional appearance, and a drive to create lasting memories for our guests are essential.

Join ZIPCITY and be part of Macau’s most exhilarating attraction!

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 娛樂 
  • 客戶服務 (客戶服務) 
    銷售 - 綜合 (綜合) 
  • 15/11/2024 

 

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