Telesales Executive Job in 客戶服務 in 所有澳門特別行政區地區

職位內容

公司名稱: DHL Expresso (Macau) Lda
DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 350,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 57 billion euros in 2016.

Telesales Executive

Reporting to Sales Manager, you will be responsible for:

Responsibilities:

Promote and Sell DHL products and services to customer, and achieve business target, Growth and KPIs as assigned.
Acquire new customers, grow customer base and develop new business by providing excellent services and shipping consultation.
Perform business activities through carrying out inbound and outbound calling to customers. Customer visit will be on special occasion based on business needs.
Retain and develop existing customers and manage all the account related activities including payment settlement, new process implementation, customer data maintenance and resolution for service and business issues if any.
Support and participate in business programs and execute local and regional projects as assigned

Requirements:

Macau ID holder is a MUST
Diploma holder or above with minimum 2 years’ experience in sales or customer services. Bachelor degree holder with less experience will also be considered
Strong business acumen and problem solving skill
Possess strong selling techniques and effective negotiation and influencing skills
Well-organized, self-motivated, self-confident and able to work under pressure
Excellent interpersonal, communication and telephone handling skills
Customer centric and result oriented
Good command of spoken and written English and Chinese (Cantonese & Mandarin)
Proficient PC skills, including MS Word and Excel

Application:

Please send your CV to jobs@dhl.com indicating your current and expected salary, and availability. For more job opportunities, please visit our website at https://www.dpdhl.jobs/

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Macao) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data Protection Act of Macau and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/mo-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment / application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com.