Branch Manager - Macau (Pest Control) Job in 市場推廣及公共關係 in 所有澳門特別行政區地區

職位內容

Responsibilities:

Responsible for the formulation and implementation of sales, pricing and operations strategies to achieve branch performance targets
Accountable for cash collection targets and performance for the business in line with agreed targets and timeframes including DSO
Formulate and implement marketing strategy and plans to drive sales, conversion and increase market shares
Drive the customer retention process amongst branch employees to ensure customer care is shared and valued principle across the business
Manage frontline and office staff on routine operations including but not limited to work scheduling, service performance monitoring, field survey and coaching to ensure excellent customer services are delivered
Responsible for the achievement of monthly state of service, invoice rate, turnover and productivity KPIs
Ensure full compliance with the code of conduct, work procedures and local governance
Enhance staff productivity, create feedback and learning culture

Requirements:

Degree holder with at least 8 years of experience in management, preferably in sales and Marketing
Prior experience in service industry or sales experience in a consumer or B2B business environment is preferred
Strong business acumen, mature and meticulous
Excellent leadership, analytical, problem solving, communication and customer service skills
Proficient in both spoken and written English and Chinese
Proficient in MS Office applications including Word, Excel and Powerpoint

Interested parties please send your full resume to：april.yan@rentokil-initial.com