Officer, Customer Service (Ref. 23100327) Job in 行政及辦公室助理 in 所有澳門特別行政區地區 - Job Description
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職位內容
 
公司名稱:
Prudential Hong Kong Limited
Prudential Hong Kong is one of the Best Companies to Work for in Asia. We deliver our purpose of helping people get the most out of life, by creating an empowering culture where diversity, inclusion and openness enable our people to grow and thrive. Our newest venture in the exciting Macau market opens up dynamic career opportunities where you will connect, grow and succeed while shaping the future for you as well as for Prudential. Explore these opportunities and apply now.
Officer, Customer Service (Ref. 23100327)
The role will deliver a high standard of service for customers and distributors by providing day to day counter service effectively and efficiently.
Job Responsibilities
Deliver high quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirement.
Achieve Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, etc)
Assist in identifying service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) by sharing and feedback (e.g. Policy Administration, Claims, Marketing, IT, FIN…etc) to improve customer experience.
Job Requirements
University graduate, FLMI & ACS will be an advantage
Passed IIQE Paper I, III & V (or equivalent license required in Macau)
Minimum of 3 years working experience in a similar role in life insurance company
Preferable with experience in bank counter service
Strong customer service experience with different distribution channels and customer segments
Excellent written/spoken Mandarin and good written/spoken Cantonese/English/Portuguese
Good analytical and problem solving skills
Able and enjoy to work with people of diverse backgrounds with strong interpersonal skills
Highly organized self-starter, with the ability to meet tight deadlines
Able to work independently under pressure and deal with difficult situations in a friendly manner
Attentive to details
Positive, pro-active and mature
Customer focused and result oriented
Interested parties please complete your applications on our career site:
https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Officer--Customer-Service_23100327
Applicants’ information will be kept confidential. All submitted documents will be used for this application only.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.
職位要求
職位階級
Text for ID: -1not exists for lang: CHN
地點
所有澳門特別行政區地區, 澳門特別行政區
工作經驗要求
最低/少 兩年工作經驗
教育程度
中學
行業
銀行及金融服務業
職位種類
行政及辦公室助理 (接待員)
客戶服務 (客戶服務)
行政及辦公室助理 (辦公室管理)
張貼日期
30/09/2024
 
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