Operation Manager Job in 客戶服務 in 所有澳門特別行政區地區

Operation Manager Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description

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公司名稱: 中國太平人壽保險（澳門）股份有限公司 China Taiping Life Insurance (Macau) Company Limited
中國太平人壽保險（澳門）股份有限公司（簡稱“太壽澳門”）於2019年在澳門註冊成立，是中國太平旗下的專業壽險公司之一，由中國太平人壽保險（香港）有限公司、太平投資控股（香港）有限公司和中國太平保險（澳門）股份有限公司合資設立，負責經營中國太平在澳門的人壽保險業務。

太壽澳門自成立以來，始終秉承以客戶為中心的主旨，積極踐行“誠信、專業、創新、業績”的中國太平核心價值觀，努力發揮保險央企的責任擔當，關心澳門民生福祉，服務澳門經濟建設，致力成為您身邊最值得信賴的金融保險專家。

China Taiping Life Insurance (Macau) Company Limited (Abbreviated as “TPLMO”) was established in Macau in 2019. TPLMO is one of the professional life insurance subsidiaries under China Taiping Insurance Group Co., Ltd (Abbreviated as “China Taiping”), to carry on life insurance business in Macau.

Operation Manager

Job Responsibilities:

Monitor the daily application including Underwriting, POS, Claims, CS and payment collections
Efficiently communicate with outsourcing parties and monitor daily production to ensure service turnaround time is met
Participate in projects for operations and system enhancements to improve operational procedure and efficiency and minimize the manual works
Follow up and monitor the progress of the annual development plan of the department
Monitor and manage the productivity, quality and efficiency of the team by reviewing the productivity report, reissue, audits in order to ensure consistency and accuracy of the output
Organize and conduct training to staffs in Underwriting, POS, Claims, CS, SSM and Channels etc. in order to support development and enhance competency levels & performance
Update relevant operational guidelines, forms, correspondences to ensure compliance and regulatory requirements are met
Participate in projects assigned by the department head in order to meet business development strategies and company’s direction

Requirements:

University graduate or above
With 8 years’ or above relevant working experiences
With project management experience
Detail-minded with strong analytical and negotiation skills
Good team player with excellent & leadership skills
Strong sense of ownership
Proactive and work independently
Excellent presentation and communication skills
Fluent in English and Cantonese, Mandarin a definite advantage
Good knowledge of MS office (especially Powerpoint and Excel)

Application：

We offer an attractive remuneration package and excellent career prospects to the right

Information supplied will be treated in strict confidence and only be used for recruitment and employment purposes. The information will not be stored more than 24 months. Applicants have not been invited for interview within 6 weeks may consider their applications unsuccessful.

For details on the available job offers and/or our personal data policy, please visit our website: http://tplmo.cntaiping.com