Assistant Customer Service Manager Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: New Yaohan 新八佰伴百貨

  • 新八佰伴成立於一九九七年,前身為日本八佰伴集團所擁有之八佰伴日式百貨公司,其後由澳門旅遊娛樂有限公司之Panda Sociedade de Gestao de Investimentos Limitada 所收購並於一九九七年底將其重新命名為新八佰伴。自此本公司之貨品種類擴展至世界各地之高級產品。


Assistant Customer Service Manager

To cope with our rapid growth, we are looking for high caliber individual for the following position:

Position Summary:

  • Assistant Customer Service Manager plays the role as frontline person. He/she faces customers or consumers who are either complaining or raving about products and services. Ensuring that every tasks is done effectively and make sure all aspects of customer services are established well. Moreover, he/she is also responsible for helping in development and execution of training programs for the company.
  • Key roles and Responsibilities:
  • Provide directions and guidance to the team in enhancing guest satisfaction; with conflict resolution techniques
  • Overseeing the team, and with training and coaching staff, providing professional guidance
  • Handle critical cases and guest complaints, provide outstanding services and ensure guest satisfactions
  • Coordinate with different departments in organizing training programs as required
  • Prepare reports or case analysis as per Management’s request
  • Attend department meetings and training sessions as scheduled
  • Review guest surveys and address possible departmental/ service opportunities for improvement
  • Perform ad-hoc job related duties as requested


  • University graduated in Hospitality Management or other equivalent disciplines
  • 3+ years of Customer Service operations in casino or hospitality industry experiences
  • Good command of spoken English, Cantonese and Mandarin, as well as written skills
  • Strong communication skills, patient and detail oriented
  • Proactive to build up relationship with customers as well as the internal team members, ability to lead and motivate teams spirits
  • Proficiency in computer skills, strong in statistical analysis, organization and presentation skills

We offer attractive remuneration package to the right candidate that includes free meals, staff purchase discount, medical insurance benefit, annual leave, birthday leave, provident fund scheme and 13th-month salary plus a discretionary bonus scheme etc.

Interested parties please apply with full resume with present and expected salary via e-mail to

Company website:

(Personal data collected will be used for recruitment purpose only)

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 零售業 
  • 客戶服務 (客戶服務) 
    設計及建築設計 (其他設計) 
    設計及建築設計 (網站及互動設計) 
  • 10/11/2022 


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