Job Description: • Execute Field support services processes • Support all IT related frontline equipment installation; this includes but not limited to PCs, Mobile Devices, Printers, Plotter, Copiers, Scanners and Telephones • Providing maintenance and monitor life cycle management of all IT assets • Providing first line support to all IT related incident and services • Coordinating and working closely with other IT Team Members to support project delivery and issues resolution • Ensure all job complete in a timely manner and to customer specifications and satisfaction • Monitor and escalate unresolved issues as necessary • Provide report on regular basis or upon request • Liaise with I.T. Compliance team to assist information and reports for any audit requirements with the supervision from Field Service Manager • Perform vendor management in accordance with department strategies, policies and procedures • Provide appropriate recommendations on internal IT processes • Provide technical advice for application enhancements and projects • Follow IT internal processes, policies and procedures • Tracking and update IT inventory system Job Requirement: • Degree holder in Computer Science, Electrical/Electronic Engineering or Information Technology related fields a minimum • IT Professional related certification is preferred • Minimum 2 years of working experience in large corporation or casino resort, information technology related is preferred • Able to work on shift • Knowledge of the Microsoft Windows, Apple Mac and Mobile Operating Systems • Knowledge of IT hardware and software installation • Understanding of basic networking principals is preferred • Understanding of basic Windows Server is preferred • Knowledge of SCCM, Endpoint Management Platform is preferred • Basic knowledge of IT internal processes, policies and procedures is preferred • Hospitality or gaming system and infrastructure knowledge is preferred • Proficient in spoken and written both English and Chinese • Possess of good customer service and interpersonal skills Interested parties, please apply via: • Email the detailed resume to careers@macausjm.com • Hotline 89820288 / 82970957