Role Overview

Jnior to mid-level IT Assistant responsible for maintaining servers, networks, and providing daily IT helpdesk support across the company. The ideal candidate can independently handle common IT issues and ensure stable system operations.

Responsibilities

• Maintain and monitor servers, ensuring stable performance and resolving issues.
• Manage Windows Server (accounts, permissions, backups, updates).
• Support basic virtualisation and perform regular data backups.
• Maintain network equipment (switches, routers, firewalls, VPN, CCTV).
• Troubleshoot network issues (e.g. connectivity, IP conflicts).
• Provide desktop support for staff (PCs, laptops, printers, Office, email, POS systems).
• Set up IT equipment and accounts for new joiners; handle offboarding tasks.
• Maintain IT asset records and assist with IT projects.

Requirements

• Macau ID holder, 1–3 years’ experience in IT support (servers, networks, desktop support).
• Able to independently resolve common IT issues (no fresh graduates).
• Basic knowledge of Windows Server, Active Directory, and networking.
• Experience troubleshooting hardware, software, and office systems.
• Familiar with printers and peripherals (POS experience is a plus).
• Good communication skills in English and Cantonese.
• Responsible, responsive, and service-oriented.

Preferred

• Experience supporting multiple locations (office, warehouse, retail).
• Knowledge of firewalls, VPNs, or cloud platforms.
• Experience in IT asset management.
• Able to provide both remote and on-site support.
• Holder of Macau motorcycle licence.

Benefit

Our company offers a comprehensive benefits package, including pension scheme, medical benefit, paid annual leave, sick leave, and more.

Application Method

Applicants are requested to send the copy of Macao Resident Identification Card, resume, copies of academic certificates, or other supporting documents via email to recruit.ksch@gmail.com. (indicating the applied position).