Arranges, directs or provides broad IT support services to employees with IT issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customers to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents and implements standard operating procedures and customers service guidelines relating to IT support.

Main Responsibilities:

• Ensure compliance with GMP and HSE guidelines, promoting the implementation of Hovione’s policies and procedures (COPs, HBR, SOPs, etc.).
• Monitor, analyze, and troubleshoot the IT infrastructure, including hardware, software, networks, and operating systems to maintain optimal performance.
• Anticipate, identify, and resolve IT infrastructure problems, escalating issues when necessary to ensure continuous operation.
• Plan, propose, and execute the installation, configuration, and testing of IT infrastructure components, including systems upgrades to keep technology current.
• Implement policies and procedures for system security, ensuring secure access, monitoring, and routine evaluations.
• Participate in capacity planning in collaboration with end-users, department managers, and the global IT Infrastructure team.
• Administer the global WIFI network and maintain local IT infrastructure inventory and backups.
• Develop and propose disaster recovery policies and procedures, executing recovery plans and conducting tests.
• Participate in the Site Data Integrity Committee, overseeing implementation and adherence to policies and procedures.

Profile:

• University, or equivalent, qualification in Information Technology or similar scientific field
• Typically requires 3-5 years of relevant experience as a system administrator
• Strong understanding and knowledge of IT infrastructure

We offer:

• Global career development
• Integration into a dynamic technical team of an International Company
• Attractive remuneration, fringe benefits include bonus, canteen, transportation and medical scheme.

If you wish to apply, please send email to: hmrecruit@hovione.com