Position Overview
Under the supervision of the System Assistant Manager, the System Support will provide IT and gaming system related service on daily maintenance, installations, upgrades, system configuration and onsite support to the customers and the Technical Team.

Key Responsibilities:

• Provide direction and support for basic and advanced troubleshooting for company products and equipment at customer sites also for team members.
• Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment.
• Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures.
• Assist and coordinate to help ensure all system products leaving Company have been tested and in good working condition.
• Update or share knowledge of necessary product, troubleshooting, maintenance and general training to team members.
• Installation, testing & QA of new software versions prior to release to the customer.

• Be able to work independently.
• Good written and communication skill
• System maintenance / service support experience preferred.
• Recognized engineering qualification.
• Strong computer skills (Linux based systems, networking, database knowledge, general computer hardware troubleshooting skills) and understanding of computer peripheral equipment and set up.
• Organized approach to workload planning