Position Summary
The Senior Manager - Non-Gaming Ops is responsible for maintaining and evolving their strategic use and benefit to Galaxy's business operations. In addition to the business applications and technology related to non-gaming operations, the role assumes leadership for business function managers. He / she will have strong operational experience in hospitality system to lead IS&T teams for effective ongoing operations.

Primary Responsibility
Design and develop operational processes and standards
Plan and manage team resources for different tasks
Drive a team to deliver service to business stakeholder within the defined service level agreement
Define KPIs and development plans for each individual
Review performance for each individual on a regular basis
Lead any production system maintenance and implementation in Non Gaming area
Review QA and UAT for upgrade patches on production Systems
Review and response to audit and security requirements
Lead and manage business recommendations and requirements to maintain / improve service level and quality
Manage vendors ensuring open and transparent relationship that clearly define the preferential status of GEG and demonstrated a beneficial service
Foster a learning culture with the team to promote cross breeding of skill sets and problem solving attitude

Requirements
Bachelor's degree in computer science, engineering, or a related area of study, or equivalent experience
Minimum 8 years systems related experience with Property Management, POS and other hospitalities applications
Project Management and/or ITIL certifications, an advantage
Proven as strong Applications and Technology centric and team oriented Manager
Strong analytical and problem solving skills
Strong vision, ability to clearly articulate that vision to executives and peers
Strong business acumen
Knowledge of IT trends and declines
Ability to translate trends and IT strategy and relate them to the business needs
Communication skills necessary to promote and seek support for the IT strategy to all levels
Understand current IT capabilities and apply them to business value
Able to create passion and commitment both within own team and the wider IS&T family
Half self motivated and directed, with keen attention to detail
Ability to effectively prioritize tasks in a high-pressure environment
Good written and verbal communication skills with a good ability to communicate in English. The ability to communicate in Cantonese and/or Mandarin is required