值班經理 - 前台 Duty Manager - Front Office Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: SJM Resorts, S.A.


  • SJM Holdings Limited is the holding company of SJM Resorts, S.A. , one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.

值班經理 - 前台 Duty Manager - Front Office

Job Description:
• Observes and ensures that all colleagues are performing their duties in accordance with established hotel’s policies and procedures
• Represent management in handling of guest complaints, compliments and suggestions in a tactful and diplomatic manner
• Meet and greet guests and foster positive relationships between hotel management and regular clientele
• Assist all departments with any service lapses that may arise
• Empowered to make decisions in the best interest of the hotel from a sound understanding of how decisions are made, ensuring consistency
• Ensure effective communications to all colleagues on a day-to-day basis
• Maintain complete knowledge of:
  - All hotel features/services, hours of operation
  - All hotel restaurant food concepts, menu price range, dress code and ambiance
  - All hotel catering events and restaurant covers
  - All hotel room inventory, daily occupancy
• Keep well informed and up-to date with current, future room inventory and selling strategies to ensure maximum yield is achieved each day
• Perform daily walk-through throughout the hotel
• Inspects all public and back of the house areas and ensure immaculate cleanliness at all times while identifying any potential safety hazards
• Responsible for inspection of all VIPs accommodations ensuring all details are captured based on guest preferences
• Communicate with relevant Department Heads to ensure documentation of all incidents
• Handle all guest accidents in conjunction with security ensuring thorough investigation is completed and all information are being sent to the appropriate Management for immediate action
• Records all incidents via system to encompass
  - Guest Incidents
  - Guest Injury, Sickness and Accidents
  - Employee Accidents
  - Business Irregularities
  - Emergency Events
• Welcomes designated VIPs and escort them to their accommodations
• Maintain a thorough understanding of the policies and procedures for all emergency situations to ensure they are handled in accordance to the hotel’s policies and procedures
• Take responsibility for the safekeeping and utilization of the master and emergency keys whilst on duty
• Conduct Night Audit each night Duties include finalizing final arrivals, proof-list checking, ensuring all departures are clear, processing express departures, and etc.
• Approves and/or disapproves prospective guests when their behavior or character is questionable
• Assist in the rooming of guests during heavy arrivals and the checking in / out of guests during peak periods
• Witness the removal of guest’s money and other valuables, receive and place items in the agreed upon location as determined with Security under the Lost and Found Policy
• To assist the Front Office Manager as directed and for special projects as requested
• Perform any and all functions in all divisions when needed
• To coach and develop colleagues
• Ensure close monitoring of Annual Leave, Public Holiday and overtime clearance
• Ensure high level of grooming, hygiene and punctuality of Front Office team members
• Ensure team members’ uniforms, equipment, personal hygiene and grooming standards meets the required standards as stipulated
• Identify and praise colleagues that are recommended by guests for their good work
• Promote a climate of enthusiasm in the work place
• Maintain permanent communication channels with all colleagues and ensure their feedback is acknowledged and action when needed

Job Requirement:
• Diploma or above, major in hotel management is highly preferred
• Minimum of 3 years working experience in a management or supervisory role in a 5 star hotel
• Excellent verbal and written communication in English, ideally fluent in Cantonese and Mandarin
• Able to multi-task and work in a fast-paced environment
• Strong customer service orientation and attention to details
• Diligent attention to safety
• Strong organization skills
• Understanding of Hotel Property Management and the Key Systems (preferably OPERA and Ving Card)
• Proficient in software packages including Word, Excel and Outlook
• Must be able to work on shift and standing for long durations

Interested Parties, please apply via:
• Email the detailed resume to careers@sjmresorts.com
• Hotline 89820288 / 68827117

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 三年工作經驗 六年工作經驗 
  • 高等專科文憑 
  • 博彩 - 娛樂場 / 賭埸 
  • 酒店營運 - 房務部 (前台服務) 
    酒店營運 - 房務部 (綜合) 
  • 20/03/2023 

 

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