工作說明

主要職責: 負責以有禮的態度迎接及歡送賓客，協助他們安置提取行李、解答疑問；確保每位賓客於酒店大堂有一個愉快難忘的體驗。

職位介紹:

日常運作：

• 以有禮的態度迎接到來及歡送離開的賓客
• 控制酒店大堂的人流量
• 傳遞行李及其他物品到客房
• 傳遞內部文件到各個部門
• 正確地記錄、標籤及處理賓客的行李和物品
• 與其他相關部門合作，於有需要時，在碼頭、關閘或機場接送賓客
• 定期洗擦推車和行李車
• 監控行李服務員站立、入住酒店賓客登記處及行李托管服務部的工作地方的衛生和清潔，並於有需要時提醒公共衛生清潔員清潔有需要的地方
• 制作及更新安排工作日誌
• 須協助和履行行李及代客泊車服務部主任及經理所委派的工作

職位要求:
工作經驗：具最少一年從事行李服務或客戶服務工作經驗者優先考慮
技能 / 證書：熟悉永利渡假村的設施服務和澳門景點的資訊
教育程度：中學學位或同等學歷為佳
語言能力：操流利廣東話、普通話及簡單英語

如有查詢，請於辦公時間星期一至五上午9時至下午6時致電（853）8889 1188


Job Description

Job Purpose: Greet guests upon their arrival and farewell them on departure, assist with luggage, answer their questions, and ensure guests have a pleasant, memorable experience at the hotel lobby.

Key Responsibilities

• Welcome and escort guests upon their arrival and departure
• Control the flow of traffic in the hotel lobby
• Deliver luggage and other items to guestrooms
• Deliver in-house documents to different departments
• Record, label and handle stored baggage properly
• Coordinate with other departments to arrange greeting and sending off of guests at the ferry terminal, border gate or airport when required
• Polish trolleys and luggage carts regularly
• Clean and tidy the Bell stand, check-in/out areas and baggage storage rooms and alert the Public Area Cleaners when necessary
• Create and update daily job assignment logs
• Assist and perform duties assigned by the Bell Captain and Bell Services Manager

Competencies and Requirements
Experience: 1 year Bell Services or customer service experience an advantage
Knowledge/Certificates: Knowledge of Wynn Resort’s facilities and services and Macau attractions
Education: Secondary school diploma or equivalent preferred
Language Abilities: Excellent Cantonese, Mandarin and basic English


For enquiries, please contact us at (853) 8889 1188 during office hours
from Monday to Friday between 9:00 am and 6:00 pm