AYS Agent Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區

職位內容

公司名稱: JW Marriott Hotel Macau
Join us at JW Marriott to be part of a family of luxury hotels that strive to nurture and enrich our guests’ personal journeys and shared passions by creating unique experiences enhanced by warm, intuitive service. We believe that treating guests exceptionally well starts with the way we treat our associates.

JW Marriott Hotel Macau with over 1,000 exquisite rooms and suites, over 49,244 square feet of exciting meeting and banquet space, provided with the finest dining options, JW Marriott promises to create one of Macau’s most exceptional hotel experiences.

Visit https://careers.marriott.com/ to learn more about our workplace culture and career opportunities.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

AYS Agent

Job Responsibilities:
• Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
• Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bell person, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction.
• Assist guests with accessing the internet.
• Take, input and follow on In Room Dining from guest. Follow up and ensure satisfaction.

Job Requirements:
• High school graduated or above.
• Good communication skills in Cantonese, Mandarin and English in verbal, listening and writing.
• Ability to work with minimal supervision and guidance.