Job Responsibilities:
• Ensure all guest requests are fulfilled.
• Be familiar with the up-selling program, e.g. up-sell the Club rooms & suites.
• Prepare the guest room amenities, welcome letter and ensure VIP rooms is in Tip Top Condition prior arrival.
• Attend to guest complaints and facilitates solutions through effective coordination with the appropriate departments.
• Introduce the hotel facilities to guests and anticipate their needs.
• Generate quality guest preferences through every interaction with guests.
• Ensure all preferences for arrival process are attended to, catch any single opportunity to anticipate and comply with guests needs.
• Engage and create a good experience for guests by using empowerment.

Job Requirements:
• High school diploma/G.E.D. equivalent.
• Ability to satisfactorily communicate in Mandarin and English with guests, co-workers and managements to their understanding.
• Ability to work flexible hours.
• At least one year working experience in the hospitality industry.
• Must be service orientated.