The Guest Services Officer primary responsibilities include providing passenger and crew services, handling aeronautical information, communicating with aircraft operator and lounge operations etc., ensuring the highest levels of safety and providing personalised service to our valued clients.

He / She is passionate about Customer Services, embrace good service excellence, and knowledgeable within Business Aviation and Luxury Market segments.
A self-starter - driven to deliver bespoke services in a timely and professional manner; showing good empathy at all times.

JOB RESPONSIBILITIES

• Provide premier service to our private jet passengers and crews to ensure they receive the expected service quality for their departure and arrival flights
• Ensure to comply safety and security regulations set out by the company and Macau authorities for a smooth and efficient operation, both at the FBO and tarmac
• Ensure effective cross-departmental communication in order to handle both Client and operational issues effectively and efficiently
• Follow through the regulation and company policy for the assigned aircraft arrival and departure and the duration of stay
• Ensure the smooth operations of lounge duties which plays a key role in the success of the movement of our guests around the FBO
• Be flexible at all times in order to cover the unexpected needs of the FBO
• Perform ad hoc duties as assigned

QUALIFICATIONS AND REQUIREMENTS

• Diploma Holder or above in Hospitality Management or related disciplines
• Minimum 1 years' working experience in any of these sectors: Executive/VIP support, Guest Relations, Lifestyle, Luxury Travel & Leisure
• Knowledge in aviation industry is highly preferred
• Excellent written & oral communication in Cantonese, Mandarin and English is a MUST. Other Asian or foreign languages – Advantageous
• Strong interpersonal skills
• Good team player, independent, and able to work under pressure
• Holder of Driving License
• Experienced in dealing with confidential information using discretion and sensitivity at all times

SUBMITTING YOUR APPLICATION

Interested parties please send your full resume with expected salary and date availability to job.khhbe@tagaviation3.recruitee.com

TAG Aviation Asia Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.