Telephone Operator Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: Ponte 16 Resort, Macau

  • Ponte 16 is a world-class integrated casino-entertainment resort built over 2.3 hectares. Its architectural design draws inspiration from Macau’s unique East-West cultural pluralism, with a European/Portuguese design infused with traditional Chinese elements.

    Ponte 16 has a five-star French hotel Sofitel Macau at Ponte 16, rises to a height of 18 floors with 408 rooms. The integrated resort offers diversified entertainment experience and a variety of exquisite dining pleasures.

    We offer a challenging and passionate working environment with endless opportunities allows you to enhance your professional skills and achieve your professional goals. Join us now!

Telephone Operator

  • Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
  • Deliver all guests’ messages, mail and fax are handled and distributed properly.
  • Ensure the efficient and prompt handling and delivery of all guest requests throughout the hotel.
  • Handle the room reservation during Reservation’s absence.


  • Diploma or Degree preferably in hospitality or related field
  • At least 1 years of relevant experiences in luxury hotel
  • Excellent interpersonal & communication skills
  • Adaptable, flexible and able to embrace and respond to change effectively
  • Fluent in spoken English, Mandarin and Cantonese


Interested parties are welcomed to:

Send their CV to Talent & Culture Department (also known as Human Resources Department) via e-mail:, or
Enquire by calling (853)8861 7606 or (853)8861 7604 during office hours: Mon-Fri, 9:00am -6:00pm

All personal data collected will be treated in strict confidence and used for recruitment purpose only.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 高等專科文憑 
  • 酒店業 
  • 酒店營運 - 房務部 (禮賓服務) 
    酒店營運 - 房務部 (前台服務) 
    酒店營運 - 房務部 (綜合) 
  • 29/02/2024 


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