高級分析員 - 巿場數據分析及積效優化 Senior Analyst - Market Intelligence and Performance Optimization Job in 酒店營運 - 營收管理 / 訂房部 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: Sociedade de Jogos de Macau, S.A - SJM


  • SJM Holdings Limited is the holding company of Sociedade de Jogos de Macau S.A. ("SJM"), one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.

高級分析員 - 巿場數據分析及積效優化 Senior Analyst - Market Intelligence and Performance Optimization

Job Description:

• Assist with collecting data on customers, competitors, local market, source markets and consolidate information into actionable items, reports and presentations
• Assist with conducting competitive analysis on market offerings and identify market trends
• Assist with reviewing and analyzing schedules to identify and implement opportunities to gain ongoing improvements in labor usage and provide guides and advice to departments on effective use of labor optimization tools
• Assist in maintaining databases in an accurate and timely manner
• Coordinate with user departments to design and develop metrics that will support and drive the GLP desired service culture
• Assist with test and access customer complaint management processes across experience centers to make sure it aligns with standards determined by related internal parties
• Assist in monitoring and compiling performance reports on service measurement and improvement initiatives across experience centers
• Assist in ensuring stakeholder engagement on identified service challenges (i.e. feedback from measurement reports) and run periodic campaign to communicate service measurement attributes across experience centers
• Assist to carry out periodic Customer Satisfaction and Service Quality Index surveys (for both internal and external customers) and recommend appropriate training and development programs based on identified gaps
• Carry out other duties as assigned by Management or otherwise delegated


Job Requirement:

• Bachelor degree or above in related discipline
• Minimum 1 year solid experience in casino / hotel / resort management / market research / labor optimization / service measurement
• Understanding of IT solutions in hospitality industries, either through previous experience or operational experience in the hospitality industry
• Knowledge of strong organizational skills
• Proficiency in Microsoft office applications including Word, Excel, PowerPoint and Outlook
• Proficiency in analytical and data visualization tools (SAS, SQL, Microsoft Power BI, Tableau are preferable)
• Possess excellent internal customer service, organization, interpersonal, oral and written communications, team building, problem-solving skills
• Proficient in both written and spoken English and Chinese



Interested Parties, please apply via:
• Email the detailed resume to careers@macausjm.com
• Hotline 89820288 / 68827116

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 最低/少 一年工作經驗 
  • 學士學位 
  • 博彩 - 娛樂場 / 賭埸 
  • 酒店營運 - 營收管理 / 訂房部 (營收管理) 
  • 04/05/2021 

 

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張貼日期
1/26/2021