AGL - Reservations Supervisor 訂房部督導 Job in 酒店營運 - 營收管理 / 訂房部 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: 澳門雅辰酒店 Artyzen Grand Lapa Macau

AGL - Reservations Supervisor 訂房部督導

About Artyzen Grand Lapa Macau

Ideally located near the Macau-Hong Kong Ferry Terminal and Macau International Airport, Artyzen Grand Lapa Macau is the only resort hotel set in the city centre that offers superior facilities for both business and leisure travellers. Spread across 15,000 square metres, the 426-room hotel boasts three restaurants and a bar presenting international cuisine as well as Asian delights, world-class spa, fitness facilities and a supervised children’s centre.



Key Responsibilites:

  • Handle telephone reservations and incoming correspondence pertaining to both FIT and group reservations.
  • Ensure the reservations being entered into the PMS system are in correct format as specified in the Operational manual.
  • Ensure corporate blocks, party name lists and arrangements are being updated correctly.
  • Ensure communications among other departments, notably Sales, Concierge, Housekeeping, Front Office and other concerned departments is maintained with information which pertains to them.
  • Assist the Director of Revenue and Reservations to maintain up-to-date records for all contract arrangements.
  • Check arrival lists and double check that any special requests are followed up correctly.
  • Ensure that reservations related training is being conducted and monitored throughout the year on an ongoing basis.
  • Support company’s philosophy and company culture to ensure guest satisfaction.
Job Requirements :
  • Required bachelor degree or above.
  • Good communication skills, both verbal and written.
  • Excellent telephone manner.
  • Minimum of two years working experience.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 兩年工作經驗 四年工作經驗 
  • 學士學位 
  • 酒店業 
  • 酒店營運 - 營收管理 / 訂房部 (訂房部) 
  • 30/11/2022 


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