Assistant Manager - Ticketing & Box Office Job in 娛樂 / 藝術 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: 銀河娛樂 Galaxy Entertainment Group


Assistant Manager - Ticketing & Box Office

Primary Responsibility

  • To lead a ticketing service team on the day to day operation aspect and monitor the team to follow the performance indicators set out and striving to maintain a culture of excellence
  • To test the functionality of the system and complete event build with ticket software vendor
  • To assist to maintain accurate product configuration of all events in the ticketing system
  • To identify, monitor and review with Finance team on daily dispute cases.
  • To assist Executive Manager in managing all Arena events using ticketing software on the planning, ordering, distributing and accounting for ticket sales through various sales channels, as well as maintain seating plans
  • To establish and review operational policies and procedures for operations
  • To supervise activities of Box Office staff including ticket sales, settlement and staff training
  • To analyse and plan for operational manning, equipment, supplies and services and take appropriate action based on provided budget
  • To develop, update and maintain all Standard Operating Procedures including the ticketing system break down procedures
  • To evaluate and resolves problems presented by Box Office staff and ensures the effective solution of any issues encountered by a guest
  • To handle guest complaints in a professional manner
  • To assist in the management, coaching and development of Box Office staff to ensure competency and delivering of excellence Asian Heart service

Requirements
  • Minimum 5 years of Box Office supervisory experience within a similar venue.
  • Previous experience within an arena or theatre is an advantage.
  • Knowledge and experience with ticketing system.
  • Excellent leadership and management skills.
  • Manage to work under pressure and extensive hours.
  • Good team player with analytical and innovative ideas.

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 娛樂 
  • 娛樂 / 藝術 (文藝娛樂) 
    酒店營運 - 營收管理 / 訂房部 (訂房部) 
    旅遊會展 (會議展覽) 
  • 13/08/2024 

 

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