Job Responsibilities:
• Manage and coordinate with Travel Agents to ensure necessary arrangements are made in advance per their requirements;
• Assist the team in achieving monthly, quarterly, and annual revenue goals;
• Disseminate departmental messages both internally and externally, maintain open and clear interdepartmental communication;
• Support team with calls when needed and deliver excellent customer service to our guests;
• Support E-commerce team with event photography and promotions;
• Complete and support special projects as assigned by the Commercial team;
• Oversee the maintenance of the filing system and generate ad hoc reports for relevant departments.

Job Requirements:
• Bachelor's Degree in Business, Hospitality, Marketing, or a related discipline;
• Minimum 3-5 years of relevant experience, preferably in the hospitality industry;
• Proficiency in MS Office and industry relevant software, knowledge of Delphi and Salesforce would be a plus;
• Strong time management and communication skills;
• Ability to work effectively in a team, dynamic, self-motivated, and detail-oriented;
• Good command of both written and spoken English and Chinese.