Duty Manager Job in 酒店營運 - 管家部 in 所有澳門特別行政區地區 - Job Description
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職位內容
 
公司名稱:
Ponte 16 Resort, Macau
Ponte 16 is a world-class integrated casino-entertainment resort built over 2.3 hectares. Its architectural design draws inspiration from Macau’s unique East-West cultural pluralism, with a European/Portuguese design infused with traditional Chinese elements.
Ponte 16 has a five-star French hotel Sofitel Macau at Ponte 16, rises to a height of 18 floors with 408 rooms. The integrated resort offers diversified entertainment experience and a variety of exquisite dining pleasures.
We offer a challenging and passionate working environment with endless opportunities allows you to enhance your professional skills and achieve your professional goals. Join us now!
Duty Manager
Responsibility
Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.
Requirements
Minimum 5 Years’ experience in 5 star Luxury Hospitality is required.
Diploma or Degree preferably in hospitality or related field.
Excellent interpersonal & communication skills.
Excellent leader and trainer with solid motivational and teamwork skills.
Good communication skills in both written and spoken English, Mandarin or Cantonese.
Previous Accor experience and worked in Asia would be a plus.
Contact:
Interested parties please apply with full resume stating current & expected salaries to:
Talent & Culture Department via e-mail
h6480-hr5@sofitel.com
Tel電話: 8861 7606
Fax傳真: 8861 7608
Hotel Website:
http://www.sofitelmacau.com/en
All personal data collected will be kept in strict confidence and used for recruitment purpose only.
職位要求
職位階級
中級管理層
地點
所有澳門特別行政區地區, 澳門特別行政區
教育程度
高等專科文憑
行業
酒店業
職位種類
酒店營運 - 管家部 (管家部)
酒店營運 - 房務部 (前台服務)
酒店營運 - 房務部 (綜合)
張貼日期
30/06/2022
 
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