Strategic & Performance Management:

• Develop and execute annual sales targets/operational strategies for Macau retail operations; report progress regularly to Hong Kong HQ.
• Oversee daily operations of ~10 stores/counters, optimizing sales productivity, manpower efficiency, and customer service standards.

Team Leadership & Development:

• Lead, mentor, and train Store staff; conduct performance reviews, coaching sessions, and recruitment for frontline staff.
• Implement product knowledge training (health supplements efficacy, regulations, competitor analysis) to enhance team expertise.

Customer Experience & Compliance:

• Ensure strict adherence to SOPs, brand guidelines, and Macau health product regulations in-store displays/promotions.
• Resolve customer complaints professionally and manage crisis situations.

Data Analysis & Business Optimization:

• Analyze sales/inventory reports to plan promotions, replenishment strategies, and cost-control measures.
• Submit monthly performance reports with market insights to HQ.

Cross-functional Collaboration & Expansion:

• Liaise with HK HQ departments (Marketing, Logistics, Compliance) to align regional strategies.
• Support new store launches and evaluate expansion opportunities in Macau.

Requirements

Experience:

• 5+ years in multi-store retail management, including 3+ years in area/regional roles.
• Preference for candidates from health supplements, pharmaceuticals, or FMCG.
• Proven track record in managing teams of 10+

Core Competencies:

• Strong analytical skills: Proficiency in Excel for data-driven decision-making.
• Resilience to work under pressure and resolve operational crises.
• In-depth knowledge of Macau’s retail landscape and health product regulations.

Language:

• Fluent in Cantonese (written/spoken); English and Mandarin is a plus.

Technical Skills:

• Knowledge in MS Office (Excel, Word); experience with retail POS systems

Preferred Qualifications (NOT a MUST):

• Bachelor’s degree in Business, Nutrition, or related fields.
• Experience in new store openings/market expansion.

Benefits:

• Attractive commission scheme
• At least 6 rest days per month
• Paid annual leave and compensation leave for public holidays
• Paid marriage leave, paternity leave, and maternity leave
• Professional on-the-job training
• Good promotion opportunities
• Staff shopping discounts

Interested parties please send your resume with current and expected salary to Human Resources Department via email recruit@catalo.com.hk or WhatsApp +852 6127 7212.

*All information received will be treated in strict confidence and for recruitment purpose only.

主要職責：

策略與績效管理：

• 制定並執行澳門零售業務的年度銷售目標及營運策略，並定期向香港總部匯報進度。
• 管理約10間門店/專櫃的日常營運，提升銷售效率、人力資源效益及顧客服務水平。

團隊領導與發展：

• 帶領、指導及培訓門店員工，進行績效評估、輔導及前線人員招聘。
• 推行產品知識培訓（包括保健品功效、法規、競爭對手分析），提升團隊專業水平。

顧客服務與合規管理：

• 確保門店陳列及推廣活動嚴格遵守標準作業流程（SOP）、品牌指引及澳門保健品相關法規。
• 專業處理顧客投訴及應對突發事件。

數據分析與業務優化：

• 分析銷售及庫存報告，制定促銷計劃、補貨策略及成本控制措施。
• 向總部提交每月營運報告及市場洞察。

跨部門協作與業務拓展：

• 與香港總部各部門（市場、物流、合規等）協調，確保地區策略一致。
• 支援新店開業及評估澳門市場的拓展機會。

職位要求

工作經驗：

• 具備5年以上多門店零售管理經驗，其中3年以上擔任區域或地區管理職位。
• 優先考慮具保健品、藥品或快速消費品（FMCG）行業背景者。
• 有管理10人以上團隊的成功經驗。

核心能力：

• 優秀的數據分析能力，熟練使用 Excel 進行數據決策。
• 能在壓力下工作，具備處理營運危機的能力。
• 熟悉澳門零售市場及保健品相關法規。

語言能力：

• 流利粵語（書寫及口語）；懂英語及普通話者優先。

技術技能：

• 懂 MS Office（特別是 Excel 和 Word）；具備零售 POS 系統操作經驗者優先。

學歷及其他 (非必要條件)：

• 擁有商業、營養學或相關學科的學士學位者優先。
• 有新店開業或市場拓展經驗者優先。

福利：

• 優厚佣金制度
• 每月至少6天休息日
• 有薪年假、公眾假期補假
• 有薪婚假、侍產假 、分娩假
• 專業在職培訓
• 良好晉升機會
• 員工購物優惠

有興趣者請將履歷連同現時及期望薪金，電郵至人力資源部 recruit@catalo.com.hk 或 WhatsApp 至 +852 6127 7212申請。

*所有提供的個人資料絕對保密及只作招聘用途。