Job Responsibilities

• Oversee and monitor agent onboarding and licensing registration and maintain proper licensing record according to pre-defined due diligence procedure and regulatory requirement. Ensure accuracy and completeness of documentations received (including verification supporting document on academic qualification).
• Establish, review and update SOP and control procedure on a regular basis to streamline and eliminate non-value-added workflow. Keep abreast of market intelligence and industry best practice.
• Devise strategic initiatives and develop policies to enhance agent experience and satisfaction. Maintain good communication with agency zone directors and agency leaders and lead the team to deliver quality services.
• Review agency contract and financing agreement. Liaise with agency recruitment team to facilitate smooth implementation of new/revamp financing package.
• Administer agent record filing and ensure collection of personal data comply with Data Privacy Ordinance and internal guideline.
• Develop MI reports and analysis for senior management to meet business and regulatory needs.
• Participate in system enhancement and migration projects (including gather requirement, confirm system logic and conduct user acceptance test).

• Bachelor's degree in any discipline
• 10+ years of relevant experience in agency operations with minimum 5 years in managerial capacity
• Solid experience in agency operations
• Strong knowledge in agency structure and sales related system
• Thorough understanding Macau rules, codes, and guidelines
• Well organized and detail oriented
• Proactive, result driven and able to work independently under pressure
• Able to make quick decisions and take accountability for the decisions made
• Good interpersonal skill, able to collaborate with and understand the needs of internal and external stakeholders