Department Manager Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description
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職位內容
 
公司名稱:
Fendi Macau Company Limited
Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.
Even today, working at Fendi means: being conscious and proud of what the brand has represented throughout its 90 year history and continues to represent while, at the same time, being ready and willing to face the new challenges that the future holds.
Fendi is part of LVMH, the first global group in the luxury sector which includes dozens of the most prestigious brands in fashion, leather goods, watches, cosmetics and others. Today, becoming a Fendi employee means coming into contact with the best – in terms of modernity, dynamism and quality – that a company can offer on a global scale.
Becoming a Fendi employee means embarking on a journey in an international firm that strives for excellence and growth within a creative and merit-based environment. A working environment that allows for maximum performance, awarding individuals' contributions to the success of the team.
Department Manager
MISSION STATEMENT
To achieve the Company set goal on the product department
Optimize sales of category department through closely mointering the department inventory, supervising sales associates under the department. various
Assist the Store Manager in store operations, by providing product knowledge and applying selling skills during every customer interaction
To achieve excellent customer service.
MAIN RESPONSIBILITIES
Customer Service
Engage in upselling, cross selling and multiple selling for all product categories
Ensure in providing superior customer service in every transaction
Develop and strengthen customer relations, and groom a repeat customer base
Perform follow up calls to VIP clients to introduce new product lines
Staff Management by Product Department
Lead a sales team by example on the sales floor
Work closely with and assist the Sales manager to train/coach the sales team
Responsible for the daily monitoring and performance evaluation of the sales team
Motivate the team so that they perform at their highest level to meet their individual and store objectives
Implement the staffing plan as defined by the Store Manager
Store Operations
Comprehensive knowledge of RetailPro to run reports, credits, returns, correct errors, etc.
Ensure all procedures relating to sales transactions, payment and security regulations are correctly implemented and adhered to by sales team
Understand, follow and maintain all company policies and regulations, and ensure that subordinates do the same
Understand required reports and assist in their completion (daily, weekly…)
Assume decision-making responsibilities in the absence of the Store Manager in accordance with Company operating standards
Ensure a safe store environment for customers and employees
Maintain a clean store environment and implement general housekeeping duties as necessary
Responsible for the ordering of paperbags, stationary and boxes
Inventory Management by Product Department
Ensure that merchandize is properly received, displayed, stored and maintained by sales team
Assume opening/closing duties and Manager On Duty responsibilities as required
Accurately complete inventory receipt, including entry and reconciliation
Completely understand and undertake stock transfers, shipment and receipt/return of merchandize (defective, spare parts…) according to Company guidelines
Visual Merchandising
Ensure proper visual merchandising is maintained according to guidelines, both in the window and in-store displays
Work with Store Manager to coordinate installation of new Window display
STANDARD LEVEL OF COMPETENCIES
(Education, professional experience, foreign languages etc.)
Experience :
Experience in leading a team
Experience in retail industry preferred
Strong passion and knowledge of the luxury retail industry
Education
Written and spoken English, any additional Asian languages/dialects a plus
Personality :
Sales-orientation
Results driven
Pleasant, energetic, proactive, efficient and customer-focused
Skills :
Capable of motivating others
Computer literacy with business sense and analytical skills
職位要求
職位階級
中級管理層
地點
所有澳門特別行政區地區, 澳門特別行政區
教育程度
中學
行業
零售業
職位種類
銷售 - 零售 (綜合商品銷售)
銷售 - 零售 (奢華品銷售 - 服裝及飾物)
銷售 - 零售 (奢華品銷售 -綜合)
張貼日期
01/12/2023
 
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