Department Manager Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: Fendi Macau Company Limited

  • Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

    Even today, working at Fendi means: being conscious and proud of what the brand has represented throughout its 90 year history and continues to represent while, at the same time, being ready and willing to face the new challenges that the future holds.

    Fendi is part of LVMH, the first global group in the luxury sector which includes dozens of the most prestigious brands in fashion, leather goods, watches, cosmetics and others. Today, becoming a Fendi employee means coming into contact with the best – in terms of modernity, dynamism and quality – that a company can offer on a global scale.

    Becoming a Fendi employee means embarking on a journey in an international firm that strives for excellence and growth within a creative and merit-based environment. A working environment that allows for maximum performance, awarding individuals' contributions to the success of the team.

Department Manager


  • To achieve the Company set goal on the product department
  • Optimize sales of category department through closely mointering the department inventory, supervising sales associates under the department. various
  • Assist the Store Manager in store operations, by providing product knowledge and applying selling skills during every customer interaction
  • To achieve excellent customer service.


Customer Service 

  • Engage in upselling, cross selling and multiple selling for all product categories
  • Ensure in providing superior customer service in every transaction
  • Develop and strengthen customer relations, and groom a repeat customer base
  • Perform follow up calls to VIP clients to introduce new product lines

Staff Management by Product Department

  • Lead a sales team by example on the sales floor
  • Work closely with and assist the Sales manager to train/coach the sales team
  • Responsible for the daily monitoring and performance evaluation of the sales team
  • Motivate the team so that they perform at their highest level to meet their individual and store objectives
  • Implement the staffing plan as defined by the Store Manager

Store Operations

  • Comprehensive knowledge of RetailPro to run reports, credits, returns, correct errors, etc.
  • Ensure all procedures relating to sales transactions, payment and security regulations are correctly implemented and adhered to by sales team
  • Understand, follow and maintain all company policies and regulations, and ensure that subordinates do the same
  • Understand required reports and assist in their completion (daily, weekly…)
  • Assume decision-making responsibilities in the absence of the Store Manager in accordance with Company operating standards
  • Ensure a safe store environment for customers and employees
  • Maintain a clean store environment and implement general housekeeping duties as necessary
  • Responsible for the ordering of paperbags, stationary and boxes

Inventory Management by Product Department

  • Ensure that merchandize is properly received, displayed, stored and maintained by sales team
  • Assume opening/closing duties and Manager On Duty responsibilities as required
  • Accurately complete inventory receipt, including entry and reconciliation
  • Completely understand and undertake stock transfers, shipment and receipt/return of merchandize (defective, spare parts…) according to Company guidelines

Visual Merchandising

  • Ensure proper visual merchandising is maintained according to guidelines, both in the window and in-store displays
  • Work with Store Manager to coordinate installation of new Window display

(Education, professional experience, foreign languages etc.)

Experience :

  • Experience in leading a team
  • Experience in retail industry preferred
  • Strong passion and knowledge of the luxury retail industry


  • Written and spoken English, any additional Asian languages/dialects a plus

Personality :

  • Sales-orientation
  • Results driven
  • Pleasant, energetic, proactive, efficient and customer-focused

Skills :

  • Capable of motivating others
  • Computer literacy with business sense and analytical skills

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 中學 
  • 零售業 
  • 銷售 - 零售 (綜合商品銷售) 
    銷售 - 零售 (奢華品銷售 - 服裝及飾物) 
    銷售 - 零售 (奢華品銷售 -綜合) 
  • 01/12/2023 


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