The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Management team in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.

Responsibilities

• Execute inventory management processes effectively with a focus on maximising inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General/Store Manager to escalate process or system gaps
• Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Maintain and champion strong visual standards for the sales floor
• Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximised
• Support a safe work environment and efficient operation through strong stockroom standards and processes
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Execute company-level operations-focused directives, projects and initiatives, in partnership with the Operations & Visual Management team
• Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Resolve client needs quickly & effectively ensuring customer satisfaction
• Identify product concerns and communicate inventory needs to support the business goals
• Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations Associate Qualifications

• Preferred 1+ years prior work experience in a client-centric, sales environment
• Passion for customer service and delivering exceptional experiences
• Aligns with and embodies ALO’s Guiding Principles
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Ability to perform manual handling tasks, including lifting, carrying, pushing, or moving items of up to approximately 10-15kg, in a safe manner
• Ability to carry out physical duties associated with a retail environment, including bending, reaching, kneeling, and climbing ladders where required
• Ability to stand and remain active for extended periods during a shift

Employee benefits

• A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on demand yoga and fitness classes led by world class instructors
• Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
• A quarterly clothing allowance to support all day movement
• Extensive career growth opportunities as ALO continues to expand across Macau