Store Manager Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: Fendi Macau Company Limited


  • Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

    Even today, working at Fendi means: being conscious and proud of what the brand has represented throughout its 90 year history and continues to represent while, at the same time, being ready and willing to face the new challenges that the future holds.

    Fendi is part of LVMH, the first global group in the luxury sector which includes dozens of the most prestigious brands in fashion, leather goods, watches, cosmetics and others. Today, becoming a Fendi employee means coming into contact with the best – in terms of modernity, dynamism and quality – that a company can offer on a global scale.

    Becoming a Fendi employee means embarking on a journey in an international firm that strives for excellence and growth within a creative and merit-based environment. A working environment that allows for maximum performance, awarding individuals' contributions to the success of the team.

Store Manager

 MISSION STATEMENT

To translate the corporate objectives into operational objectives at store level;monitor and manage the FENDI business on a day-to-day store operations through superior customer service, sales management, inventory management and effective staff management; improve results through creative and effective use of all resources, effective leadership, merchandise assortment and retail tools; prepare business analysis and propose action plan to General Manager, HK & Macau to generate sales and team development.

MAIN RESPONSIBILITIES


Sales Management and Business Development

  • Monitor and achieve store performance and profitability with relevant KPIs
  • Analyse the business, propose and implement action plans to improve results, generate sales for each product category and clientele
  • Demonstrate sales leadership for staff and set reasonable sales targets to the team with relevant to KPIs and retail tools in order to increase sales
  • Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers
  • Be aware of local trading environment and its impact on our sales, including competitors' trading activities
  • Work with regional Marketing and Communications team to implement in-store marketing and promotional activities
  • Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise
  • receipt, pricing, counts and sales

Staff Management

  • Manage sales force to achieve sales goals effectively and monitor their day-to-day tasks
  • Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
  • Identify individual and team training needs and communicate these needs to General Manager, HK & Macau
  • Develop and improve individual's performance via coaching and mentoring exercises
  • Responsible for full spectrum on-the-job-training, conduct orientation on brand's DNA and spirits, practices, KPIs
  • Assist HR Dept in recruiting the most qualified applicants to meet store's needs
  • Promote and maintain harmonies staff relations
  • Determine the needs for coverage and define scheduling.
  • Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
  • Ensure the proper management of staffing roster to provide appropriate store coverage

Administrative Management, Communication and Reporting

  • Manage day-to-day needs and administration
  • Review and submit sales and operational reports to management in adherence to company's KPIs and policies
  • Inform management of decisions and procedures relating to business made at store level and any staff issues
  • Provide clear and informative business reviews, product reviews and attend regular retail meetings
  • Oversees and ensure accurancy in daily invoices, petty cash, control invoices, instruct and supervise staff in the
  • correct execution of operating procedures, pricing, merchandise receipt, handle MOS/damages, product returns,
  • Take necessary actions to effectively control costs and ensure efficient operation in the store
  • Implement and support all security measures
  • Effective utilization of Retail Pro and its inventory management functions
  • Discuss with General Manager to ensure appropriate assortment for the store
  • Provide monthly qualitative and quantitative business/HR reports as stipulated by General Manager, HK & Macau and/or Regional office
  • Inform General Manager of decisions and procedures relating to business issues made at the store level
  • Obtain approval prior to implementation of new programmes or procedures
  • Adhere to and support business, merchandise, marketing and HR strategies from General Manager / Regional office

General Store Conditions / Visual Merchandising

  • Ensure that Visual Merchandising is consistent with Company standards, in order to maximize sales and merchandise turn
  • Review in-store & window VM weekly and work with Regional VM on installation of new window display for new
  • product launches

Cilent Management

  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards
  • Improve Mystery Shopper Results with action plans
  • Implement appropriate CRM tools

Advertising, Press and Events

  • Suggest and propose ideas to the Regional Marketing & Communication team in order to promote the FENDI image and merchandise
  • Identify and propose appropriate magazines to Regional Marketing & Communication team
  • Work with Regional Marketing & Communication team in in-store events to maximize sales

STANDARD LEVEL OF COMPETENCIES
(Education, professional experience, foreign languages etc.)


Experience : 

  • 5 years management experience in the area of fashion and/or retail industry
  • Experience in leading and managing a team
  • Strong passion and knowledge of the luxury retail industry

Education :

  • Tertiary qualifications
  • Written and spoken English, any additional Asian languages/dialects a plus

Personality :

  • Presentable Outlook
  • Mature and patience
  • Well-organized and detail-orientated
  • Creative and innovative
  • Outgoing and energetic
  • Self-motivated and customer service mind-set
  • Entrepreneurial spirit

Skills :

  • Strong computer literacy
  • Excellent communications and interpersonal skills
  • Strong leadership skills
  • Good team management & training skills
  • Good analytical skills
  • High proficiency of Mandaring and English
  • Basic Computer skills (MS Office, Retail softward)

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 高等專科文憑 
  • 零售業 
  • 銷售 - 零售 (綜合商品銷售) 
    銷售 - 零售 (奢華品銷售 - 服裝及飾物) 
    銷售 - 零售 (奢華品銷售 -綜合) 
  • 05/12/2022 

 

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