We are currently seeking a highly motivated Team Leader (Supervisor) with strong personality and passion for creating an exclusive experience for our customers.


Responsibilities:

• Lead the sales team in maximize store sales through monitoring and measuring sales performance on a daily basis through KPIs management (convertion rate, cross selling, AVT, upselling, strategic zoning)
• Drive the sales team in deliver the best client experience through the Valentino Client Journey
• Recruit new clients and retain them to develop and maintain long-term relationships in order to promote Brand loyalty
• Offer an excellent level couture service at all times across all categories
• Foster sales in partnership and OTO appointment routine
• Naturally integrates digital tools in selling and clienteling activities
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
• Fully support and align with all key business initiatives and Company strategies

• Minimum 2 years supervisory experience in luxury fashion retail environment
• Pleasant, outgoing and passionate with high fashion sense
• Excellent communication and interpersonal skills with strong leadership
• Ability to work independently
• Able to interact with different levels of customers and staffs
• Proven sales track records and experienced in handling VIP customers
• Able to work on weekends and public holidays
• Immediate availability is preferred
• Good command of English, Mandarin & Cantonese is MUST