咖啡師需為顧客提供卓越的消費體驗，並透過積極推動銷售、以專業素養與熱情展現 Coach 品牌形象，切實助力門店銷售業績達成。

職責：

• 熱情接待顧客並提供優質服務，為顧客打造獨特的 COACH 咖啡體驗
• 按既定標準製作及提供高品質咖啡、飲品及食品
• 熟悉餐牌、零售商品及 COACH 品牌故事，並主動與顧客分享及交流
• 透過貼心的產品介紹及個人化推薦，提升顧客體驗並支持銷售
• 維持咖啡店環境、產品陳列、清潔及食品安全的高標準
• 協助日常咖啡店營運，包括 POS 收銀、現金處理、補貨及開店／關店工作
• 與團隊緊密合作，確保日常營運順暢及持續提供優質顧客體驗

要求：

• 具咖啡師、咖啡店、餐飲、酒店或顧客服務經驗者優先
• 對咖啡、顧客服務及 COACH 品牌充滿熱誠
• 以客為先、主動積極，並具良好的服務意識
• 良好溝通及人際技巧，具團隊合作精神
• 能適應節奏快速的工作環境，並注重產品及服務質素
• 具咖啡製作知識及操作專業咖啡機經驗者優先
• 良好廣東話，能以英語及普通話溝通者更佳
• 歡迎對咖啡及顧客服務有熱誠的新人申請

COACH Barista
The Barista is responsible for delivering an exceptional customer experience while supporting sales performance through engaging service, thoughtful product recommendations, and high-quality coffee craftsmanship. With professionalism and passion, the Barista brings the COACH brand to life and contributes to the achievement of the café’s business goals.

Key Responsibilities

• Deliver warm and engaging customer service, creating a distinctive COACH café experience
• Prepare and serve high-quality coffee, beverages, and food in accordance with established standards
• Develop strong knowledge of the menu, retail merchandise, and COACH brand story, and confidently share product and brand knowledge with customers
• Enhance customer experience and support sales through thoughtful product introductions and personalized recommendations
• Maintain high standards of café presentation, product display, cleanliness, food safety, and hygiene
• Support daily café operations, including POS transactions, cash handling, stock replenishment, and opening and closing duties
• Work closely with team members to ensure smooth daily operations and consistently deliver excellent customer experience

Requirements

• Previous experience as a Barista or in a café, F&B, hospitality, or customer service environment is preferred
• Passion for coffee, customer service, and the COACH brand
• Customer-focused, proactive, and positive, with a strong service mindset
• Strong communication and interpersonal skills with a collaborative team spirit
• Able to thrive in a fast-paced environment while maintaining high standards of product quality and service
• Knowledge of coffee preparation and experience operating professional espresso machines is preferred
• Good command of spoken Cantonese; conversational English and Mandarin would be an advantage
• Fresh candidates with a passion for coffee and customer service are welcome to apply