咖啡廳主管協助門店領導團隊提供卓越的顧客體驗、推動銷售業績，並維持高標準的運營表現。此職位是門店領導架構中的關鍵角色，負責指導與培養團隊成員，確保其發展方向與區域業務重點及Coach品牌價值保持一致。

主要職責*

• 提供親切及優質的顧客服務，為顧客打造獨特的 COACH 咖啡體驗
• 帶領及支持團隊，透過良好的顧客互動及產品推薦，協助達成每日銷售目標及 KPI
• 為團隊提供即時指導及回饋，持續提升咖啡知識、服務標準及銷售能力
• 熟悉餐牌、零售商品及 COACH 品牌故事，並協助團隊更有信心地與顧客交流及分享
• 維持咖啡及產品質素、店舖環境、產品陳列、清潔、食品安全及衛生的高標準
• 協助日常咖啡店營運，包括POS 收銀、現金處理、補貨及存貨管理
• 專業及有效地處理顧客查詢及日常營運問題，確保流暢的顧客體驗
• 與咖啡店經理及團隊緊密合作，確保日常營運順暢及持續提供優質顧客體驗

入職要求

• 至少 2 年咖啡店、餐飲、酒店、零售或顧客服務相關經驗，具主管或帶領團隊經驗者優先
• 具咖啡師或精品咖啡相關經驗者優先
• 對咖啡、顧客服務及 COACH 品牌充滿熱誠
• 以客為先、主動積極，並具良好的服務及商業意識
• 良好的溝通及人際技巧，具帶領、激勵及支持團隊的能力
• 良好廣東話，能以英語及普通話溝通者更佳

 
Position: Café Supervisor
The Lead Supervisor supports the store leadership team in delivering exceptional guest experiences, driving sales, and maintaining operational excellence. This role is a key part of the store’s leadership structure and helps coach and develop team members in alignment with district priorities and Coach values.

Responsibilities

• Deliver warm and engaging customer service, creating a distinctive COACH café experience
• Lead and support the team in achieving daily sales targets and KPIs through meaningful customer engagement and thoughtful product recommendations
• Provide ongoing coaching and timely feedback to strengthen the team’s coffee knowledge, service standards, and selling capabilities
• Develop strong knowledge of the menu, retail merchandise, and COACH brand story, while supporting the team to confidently engage with customers
• Maintain high standards of coffee and product quality, café presentation, cleanliness, food safety, and hygiene
• Support daily café operations, including POS transactions, cash handling, stock replenishment, and inventory management
• Handle customer enquiries and day-to-day operational issues professionally and efficiently to ensure a seamless customer experience
• Work closely with the Café Manager and team members to ensure smooth daily operations and consistently deliver excellent customer experience

Requirements

• Minimum 2 years of relevant experience in café, F&B, hospitality, retail, or customer service; supervisory or team-leading experience is preferred
• Barista or specialty coffee experience is preferred
• Passion for coffee, customer service, and the COACH brand
• Customer-focused, proactive, and positive, with a strong service and commercial mindset
• Strong communication and interpersonal skills, with the ability to lead, motivate, and support team members
• Good command of spoken Cantonese; conversational English and Mandarin would be an advantage.