主任 - 培訓 Executive - Training Job in 市場推廣及公共關係 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: SJM Resorts, S.A.


  • SJM Holdings Limited is the holding company of SJM Resorts, S.A. , one of the six companies authorized to operate casino games of fortune and other games of chance in casinos, under the terms of a concession granted by the government of the Macau Special Administrative Region in March 2002. SJM is the only casino gaming concessionaire with its roots in Macau.

主任 - 培訓 Executive - Training

Job Description:

• Prepare training manual and conduct training for the team on loyalty program initiatives including program strategy, card tier qualification, reward benefits / structure, program system infrastructure, program operation logic / processes, services and standards and promote its awareness to relevant customers
• Provide operational and system training for all new hires within the division
• Brainstorm training content, activities, and methodologies to achieve effective training
• Lead site tours for new joiners to familiarize with the property / facilities
• Be resourceful to obtain property information from respective internal departments and disseminate information to the team when appropriate to ensure consistent and correct messages are delivered to customers
• Work with Human Resources to introduce the loyalty program brand values and philosophy to all team members at staff orientation training
• Work with VIP Services, Casino Marketing, Destination Marketing, Events and Entertainment, CRM, to incorporate operational SOP and workflow
• Keep abreast of competitors update on loyalty program, services and other offerings and constantly share updated information with the team to maintain competitiveness

Job Requirement:

• University Degree in Business Studies, Management, Marketing, Communications or related field
• Minimum of 1 year working experience in customer loyalty, training, customer service or marketing related field
• Experience in the hotel, casino or integrated resort industries is preferred
• Experience in frontline customer service management and hospitality / tourism related marketing in Macau, China or Asia is an advantage
• Understanding or experience working with various systems such as Casino Management System, Membership Management System, POS, Telemarketing System, PMS is preferred
• Proficient in both written and spoken Chinese and English
• Proficient in MS Word, Excel, PowerPoint and experience in using Intra - Extranet

Interested Parties, please apply via:
• Email the detailed resume to careers@sjmresorts.com
• Hotline 89820288 / 68827060

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 一年工作經驗 一年工作經驗 
  • 學士學位 
  • 娛樂 
  • 市場推廣及公共關係 (市場推廣) 
  • 31/05/2023 

 

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