Job Description: • Prepare training manual and conduct training for the team on loyalty program initiatives including program strategy, card tier qualification, reward benefits / structure, program system infrastructure, program operation logic / processes, services and standards and promote its awareness to relevant customers • Provide operational and system training for all new hires within the division • Brainstorm training content, activities, and methodologies to achieve effective training • Lead site tours for new joiners to familiarize with the property / facilities • Be resourceful to obtain property information from respective internal departments and disseminate information to the team when appropriate to ensure consistent and correct messages are delivered to customers • Work with Human Resources to introduce the loyalty program brand values and philosophy to all team members at staff orientation training • Work with VIP Services, Casino Marketing, Destination Marketing, Events and Entertainment, CRM, to incorporate operational SOP and workflow • Keep abreast of competitors update on loyalty program, services and other offerings and constantly share updated information with the team to maintain competitiveness Job Requirement: • University Degree in Business Studies, Management, Marketing, Communications or related field • Minimum of 1 year working experience in customer loyalty, training, customer service or marketing related field • Experience in the hotel, casino or integrated resort industries is preferred • Experience in frontline customer service management and hospitality / tourism related marketing in Macau, China or Asia is an advantage • Understanding or experience working with various systems such as Casino Management System, Membership Management System, POS, Telemarketing System, PMS is preferred • Proficient in both written and spoken Chinese and English • Proficient in MS Word, Excel, PowerPoint and experience in using Intra - Extranet Interested Parties, please apply via: • Email the detailed resume to careers@sjmresorts.com • Hotline 89820288 / 68827060