Assistant Guest Relations Manager Job in 市場推廣及公共關係 in 所有澳門特別行政區地區

Assistant Guest Relations Manager Job in 市場推廣及公共關係 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: Macau Tower
Serving Macau for over 45 years.
As of the largest conglomerates in Macau with diverse businesses including property development, transportation, hospitality and investments, our team is committed to establishing an integrated network within the Pearl River Delta with Macau as its hub. Start your career with us, and together we will make a difference to our home!

Responsibilities:

To provide and maintain a good relationship/connection with all clients. VIPs and especially the Macau Government Officials and government departments;
To handle complaints effectively and timely and guest service recovery;
To ensure the Guest Relations Department runs smoothly and effectively at all times;
To manage the administration works in the whole GR/GS department;
To attend to the needs and complaints of customers, handling and resolving customer inquiries in a timely manner and to follow up on remedial actions wherever necessary and/or re-direct as appropriate;
To liaise closely with F&B and Banquet departments to ensure potential customers are professionally and properly attended;
To liaise with any media, government officials or VIPs and VIP groups when visiting Macau Tower;
To oversee E-commerce live chat daily management; help train the live chat team (Guest Services) and develops a “rulebook” for engaging on chat and conversation best practices including scripting; and help establish and own sales targets for live chat;
To liaise and assist Business Development team and Commercial Sales team in Macau Tower.

Requirements:

Bachelor Degree or above;
At least 5 years in managerial experience and with knowledge in PR and/or GR field;
Technical ability with good planning and organization;
Good leadership with ability in planning, problem-solving and making decisions;
A team player with good communication and interpersonal skills;
Fluent in spoken and written Chinese: Mandarin & Cantonese (Simplified and Traditional) and English.