• University graduated or above, major in Statistics, Mathematics, or Computer Science related;
• Minimum of 2 years of working experience in banking or analytics;
• Knowledge of customer acquisition and retention strategies;
• Technology skills in Excel, SQL, SSRS, and any other analytical tools, as well as Word, PowerPoint and Power BI and Chinese word processing;
• Analytical and data-driven;
• Proficiency in both spoken and written English and Chinese, with exceptional verbal and written communication skills;
• Social and emotional awareness to tailor interactions for individual and corporate customers;
• Ability to collaborate well with other customer care team members;
• Ability to work in a fast-paced environment while managing multiple tasks.

Responsibilities:

• Use CRM tools to create audience segments to target relevant cohorts with appropriate campaigns;
• Set specific marketing strategies to create and execute customer engagement/acquisition strategies in line with the company’s marketing and financial objectives;
• Ensure bank data provides effective sales methods;
• Create impactful campaigns using direct feedback from the customers and sales teams;
• Design, plan and review multi-channel marketing campaigns;
• Utilize a variety of analytics tools to conduct regular post-campaign analysis;
• Create visual representations and reports based on data analysis;
• Review and select CRM software that meets the company’s needs;
• Collaborate with the bank’s different teams to improve the customer experience.

(The ranking and title will be according to candidate’s skills and experience)

We provide an attractive remuneration package, professional training, an extensive period of annual leave, a five days work week, a staff provident fund scheme and comprehensive medical benefits. Interested candidates may apply with full resume, including expected salary and job reference to :

Mail address: 
BANCO NACIONAL ULTRAMARINO
The Human Resource Manager, 
Avenida Almedia Ribeiro, No. 22, Macau