Assistant Customer Service Manager (Counter Services) Job in 銀行及保險 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: MSS Recruitment

  • MSS Recruitment is largest and leading Executive Search & Recruitment Agency in Macau, providing many international and local companies operating in Macau with a 360° HR solution to support our clients' human resource strategies. MSS Recruitment owns, and hello-jobs weekly in Macau resulting in the largest candidate database ownership and market penetration which ensure the right candidates are sourced for each client.

    MSS Recruitment Limited enjoys excellent testimonies from our clients though our excellent service which builds positive word of mouth and referrals leading to its No 1 market position in Macau.

Assistant Customer Service Manager (Counter Services)

Our client is a Global Leader in Insurance industry. They are now finding an Assistant Customer Service Manager (Counter Services) to join them.


  • Lead cashiering team to provide payment services over the cashiering counters or emails.

  • Handle complex enquiries and conduct relevant study / investigation. (e.g. Cases referred by CS team / regulator).

  • Analyse customers' feedback, identify areas for improvement to enhance customer experience.

  • Review and update procedure manuals regularly. Assist manger to streamline the payment process, eliminate unnecessary manual works to increase overall efficiency.

  • Prepare regular reports for KPI and AML monitoring.

  • Support ad-hoc tasks and payment initiatives.


  • Diploma holder or above.

  • At least 5 years of experience in customer service / customer payment management, preferably in Insurance and Financial Industry.

  • Supervisory experience is required.

  • Customer oriented with good interpersonal skills.

  • Mature with positive working attitude.

  • Good command of written and spoken English and Chinese, proficiency in Mandarin is a plus.

  • Good knowledge in PC application (Microsoft Excel and Words).

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 高等專科文憑 
  • 銀行及金融服務業 
  • 銀行及保險 (保險) 
    銀行及保險 (其他金融服務) 
  • 28/09/2022 


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