Job Description:

• Adhere to the established standards of conduct and house rules, fire regulations and department procedures and policies
• Consistently offer professional, friendly and engaging service
• Report to shift on time in issued uniform in a clean, neat and tidy appearance at all times
• Consistently offer professional, friendly and engaging service
• Ensure guest room cleanliness and services as per department and Forbes 5-star standards
• Participate daily briefing
• Conduct inspections to all VIP rooms prior to arrival according to department & Forbes 5-star standards
• Check all assigned areas including but not exclusively: guestrooms, corridors, Back of the House, Pantries, etc.
• Ensure all responsible section of rooms are cleaned, checked and released promptly for re-let according to departmental & Forbes standards
• Inspect and release all vacant-clean rooms promptly
• Participate and carry out all special projects, i.e. mattress turning, renovations, general cleaning, etc.
• Raised work order for any repair maintenance required on guest rooms. Report and escalate to Supervisor - Rooms promptly when repairs are delayed
• Check and report all soiled drapes, carpets, furniture and other special housekeeping cleaning needs to Supervisor - Rooms
• Attend scheduled training sessions
• Work in compliance with FLHSS standard to avoid health and safety hazards and injury and report anomalies
• Participate in hotel recycling program and encourage team members to reduce, re-use and recycle wherever possible and appropriate
• Ensure linen & guest room supplies are adequately stocked on Pro-Host cart
• Remove IRD trays and trolleys from guestrooms and hallways to service lift landing
• Deliver and set up guest request amenities including rollways, baby cribs, etc.
• Sign in and out master keys & devices daily. Responsible for safe keeping of both
• Update and record the work assignment. Responsible to accept/ complete all order sent to him / her via e-housekeeping messaging system
• Report room status discrepancies to Supervisor - Rooms immediately
• Return and properly tag non-valuable lost and found articles in the Housekeeping Office. Report valuable items found immediately to Supervisor – Rooms
• Assist with general inventories
• Report to security any doors find open
• Report any unattended object to security
• Report any sick guest/ unanimated guest to security
• Report suspicious activities on guest floors
• Report any privacy sign after 1PM to Supervisor - Rooms /AH – Rooms
• Ensure flowers are fresh, change water daily and replace if necessary
• Follow departmental policies and procedures and service standards
• Other duties and responsibilities as assigned by Supervisor - Rooms /AH – Rooms
• Adhere to the Company policies and procedures and comply with the Code of Conduct

Job Requirement:

• Primary school graduated or above
• Minimum 1 year of experience in Housekeeping attendant is preferred
• Ideally communication fluent in Cantonese and Mandarin. English skills is a plus
• Basic electrical tools handling knowledge
• Chemical knowledge requested
• Able to work on shifts and work schedules based on business demands

Interested Parties, please apply via:
• Email the detailed resume to careers@sjmresorts.com
• Hotline 89820288 / 68827117