Responsibility

• Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
• Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
• Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
• Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
• Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.
• To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team.

• Minimum 5 Years’ experience in 5 star Luxury Hospitality is required.
• Diploma or Degree preferably in hospitality or related field.
• Excellent interpersonal & communication skills.
• Excellent leader and trainer with solid motivational and teamwork skills.
• Good communication skills in both written and spoken English, Mandarin or Cantonese.
• Previous Accor experience and worked in Asia would be a plus.