Duty Manager Job in 酒店營運 - 管家部 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: Ponte 16 Resort, Macau

  • Ponte 16 is a world-class integrated casino-entertainment resort built over 2.3 hectares. Its architectural design draws inspiration from Macau’s unique East-West cultural pluralism, with a European/Portuguese design infused with traditional Chinese elements.

    Ponte 16 has a five-star French hotel Sofitel Macau at Ponte 16, rises to a height of 18 floors with 408 rooms. The integrated resort offers diversified entertainment experience and a variety of exquisite dining pleasures.

    We offer a challenging and passionate working environment with endless opportunities allows you to enhance your professional skills and achieve your professional goals. Join us now!

Duty Manager


  • Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests.
  • Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
  • Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition.
  • Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
  • Coordinates management of the Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction.
  • To ensure that an accurate Service Center and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team.


  • Minimum 5 Years’ experience in 5 star Luxury Hospitality is required.
  • Diploma or Degree preferably in hospitality or related field.
  • Excellent interpersonal & communication skills.
  • Excellent leader and trainer with solid motivational and teamwork skills.
  • Good communication skills in both written and spoken English, Mandarin or Cantonese.
  • Previous Accor experience and worked in Asia would be a plus.


Interested parties please apply with full resume stating current & expected salaries to:
Talent & Culture Department via e-mail h6480-hr5@sofitel.com
Tel電話: 8861 7606
Fax傳真: 8861 7608
Hotel Website: http://www.sofitelmacau.com/en

All personal data collected will be kept in strict confidence and used for recruitment purpose only.

  • 職位要求

  • 中級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 高等專科文憑 
  • 酒店業 
  • 酒店營運 - 管家部 (管家部) 
    酒店營運 - 房務部 (前台服務) 
    酒店營運 - 房務部 (綜合) 
  • 31/05/2023 


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