Guest Relation Officer Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: Sofitel Macau At Ponte 16

  • Ponte 16 is a world-class integrated casino-entertainment resort built over 2.3 hectares. Its architectural design draws inspiration from Macau’s unique East-West cultural pluralism, with a European/Portuguese design infused with traditional Chinese elements.

    Ponte 16 has a five-star French hotel Sofitel Macau at Ponte 16, rises to a height of 18 floors with 408 rooms. The integrated resort offers diversified entertainment experience and a variety of exquisite dining pleasures.

    We offer a challenging and passionate working environment with endless opportunities allows you to enhance your professional skills and achieve your professional goals. Join us now!

Guest Relation Officer

  • Remains observant and responds to each guest who approaches the hotel.
  • Stand by in the Front Desk or lobby area, to assist Front Office Operating department to provide service at critical guest flow time.
  • Coordinate and escort guest for the arrival, stay and departure experience to ensure a seamless experience.
  • Assist VIP and high profile loyalty guests with preparation of activity itineraries and ground transportation when applicable.
  • Coordinates with Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction。


  • Diploma or above in hospitality management or related disciplines
  • Positive attitude and good customer service skills
  • Good Communication in Cantonese, English & Mandarin
  • Good service attitude with excellent communication skills


Interested parties please apply with full resume stating current & expected salaries to:
Talent & Culture Department via e-mail
Tel電話: 8861 7606
Fax傳真: 8861 7608
Hotel Website:

All personal data collected will be kept in strict confidence and used for recruitment purpose only.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 高等專科文憑 
  • 餐飲業 
  • 酒店營運 - 房務部 (前台服務) 
  • 08/06/2023 


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