Guest Service Agent Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區

Guest Service Agent Job in 酒店營運 - 房務部 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: The Ritz-Carlton, Macau
Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service - a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

The Ritz-Carlton, Macau with over 230 guest suites, including 3 Villa Suites, each suite averages 96 square meters. The pillar-less The Ritz-Carlton Grand Ballroom and meeting rooms offer over 750 square meters of flexible meeting space perfect for conferences, weddings, social gatherings and events. The Ritz-Carlton, Macau embodies that allure with fine dining, world-class entertainment and incredibly luxurious amenities.

Visit www.ritzcarlton.com/careers to learn more about our workplace culture and career opportunities.

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Guest Service Agent

Job Responsibilities:
• Greet and escort guests to rooms.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Job Requirements:
• High school graduate.
• Minimum 1 year working experience in similar hotel capacity.
• Ability to work flexible hours.
• Ability to satisfactorily communicate in Mandarin and English with guests, management and co-workers to their understanding.