Customer Service Officer (20k to 23k/m) Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: MSS Recruitment

  • MSS Recruitment is largest and leading Executive Search & Recruitment Agency in Macau, providing many international and local companies operating in Macau with a 360° HR solution to support our clients' human resource strategies. MSS Recruitment owns, and hello-jobs weekly in Macau resulting in the largest candidate database ownership and market penetration which ensure the right candidates are sourced for each client.

    MSS Recruitment Limited enjoys excellent testimonies from our clients though our excellent service which builds positive word of mouth and referrals leading to its No 1 market position in Macau.

Customer Service Officer (20k to 23k/m)

Our client is a listed Global Financial Service Group. They are seeking a Customer Service Officer. It is a newly created position for their Macau business extension.



  • Provide and process information in response to customers' enquiries, concerns and requests in day-to-day counter operation effectively and efficiently.

  • Provide and process information by referring to operation systems, guidelines, digitalization and applications in response to customers' enquiries, concerns and requests about insurance products and services.

  • Respond to customer feedback in a timely and professional manner to enhance customers' satisfaction.

  • Support leaders to provide refreshment/enrichment training to new staff and offer advice to new and existing staff on case handling through regular case sharing so as to uplift service standard.

  • Communicate and coordinate with different functions / departments to maintain a harmonious relationship so as to enhance the operation efficiency and effectiveness.

  • Handle customer dissatisfaction, provide appropriate solutions and alternatives in a timely manner, and handle compliant cases assign by supervisors / escalations from junior staff.

  • Oversee and assess staff activities, providing guidance and immediate assistance to other staff.




  • Diploma or Degree holder.

  • Passed IIQE.

  • 3 - 5 years of experience in Customer Service Operations.

  • Excellent written / spoken Mandarin and good written / spoken Cantonese / English / Portuguese.

  • Good analytical and problem solving skills.

  • Able and enjoy to work with people of diverse backgrounds with strong interpersonal skills.

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 高等專科文憑 
  • 銀行及金融服務業 
  • 客戶服務 (客戶服務) 
    客戶服務 (熱線中心) 
    銀行及保險 (其他金融服務) 
  • 28/11/2022 


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