The ZIPCITY business is being built around five core values, which are guiding principles for our employees, our culture and our brand. Our core values define our decision-making, hiring, onboarding, interactions, employee engagement and processes.

1. Safety First.
2. Do what you love. And show it.
3. Perform with Passion.
4. Teamwork makes it happen.
5. Do the right thing.

Part-Time Operations Specialists

We are looking for enthusiastic people to join our zipline operations team on a part-time basis.

Job Responsibilities:

• Ensure that all customers and staff are engaged and operating in a safe and fun environment.
• Responsible for the training of the guests getting into all safety gear, entering and exiting all platforms securely and safely.
• Safely train the guests on how to put on and take off their Personal Protection Equipment(PPE) and make sure that each guest and staff member is triple checked for safety before entering.
• Train up to 15 guests at one time on how to wear all PPE. Display best practice at all times.
• Show the guests how to sit in or weight their harness properly so it is quicker and safer once on the take off platform.
• Assist guests to the elevator to the take off platform.
• Manage guests movement to make sure they are properly tethered onto the safety system.
• Safely connect the guest to the zip line system.
• Making sure the guests flight is safe and exciting from start to finish
• Completing and filing any Incident Report Forms
• Daily safety checks of the critical safety system including Staff and Guest equipment
• Working with the Operations team to ensure that all staff are adhering to the Standard Operating Procedures (SOP) and reporting discrepancies to Management as they come up.
• Provide a safe and friendly environment to all guests and fellow staff members throughout the experience.
• Able to communicate via radio using proper radio communications
• Maintain good business relations with guests on behalf of the company.

Requirements:

• Must be able to lift and/or transport up to 50 pounds.
• Must have the ability to maintain sufficient hydration and personal safety standards in a variety of conditions.
• Specific vision abilities required by this job include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to; stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, sit, or crawl, speak and hear.

Competencies and Skills:

• Secondary education, diploma or degree (you may also be a student)
• Prior related experience, a background in tourism or guest services or climbing/mountaineering preferred.
• National Governing body qualifications in Mountaineering, Rock climbing, Ropes Course Management, Rigging or other relevant attractions, ACCT, ERCA, IRATA etc.
• Basic Aid course from St. Johns, Red Cross or equivalent is a bonus
• Fluent in Mandarin and Cantonese, proficiency in English is a bonus
• Strong analytical and problem-solving abilities
• Strong communication, time-management and relationship management skills

We provide:

• Personal development prospects.
• Various on-job trainings that are professional, meaningful, fun, personalised, engaging, value-added and social responsible.
• Hourly salary
• Friends and family discounts

Think you have what it takes ? Then we’d love to hear from you. Please send your cover note and resume to careers@zipcity.com