Phone Banking Call Center | Call Center Customer Service Officer Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description
職位內容

 

  • 公司名稱: 大西洋銀行 Banco Nacional Ultramarino, S.A.(BNU)


Phone Banking Call Center | Call Center Customer Service Officer

Qualification:

  • University graduated or above
  • Relevant banking or call center experience will be an advantage
  • Strong customer service orientation, outgoing personality, good communication and interpersonal skills, can work under pressure
  • Fluent spoken English, Mandarin and Cantonese, knowledge in Portuguese will be an advantage
  • Excellent written in English and Chinese
  • Good knowledge of PC application software
  • MUST be able to work on a shift work schedule (7X24)
  • Experience in telemarketing will be an advantage
  • Strong organizational, customer service and time management skills

Responsibilities:

  • Perform credit card transaction authorization and confirmation
  • Conduct front-end fraud control and risk awareness
  • Handling inbound and outbound calls regarding all banking and credit card services
  • Reply customers' e-mail and follow up of outward remittance discrepancies done through online banking
  • Deliver and maintain a high standard of customer service to customers
  • Effectively communicate with customers regarding resolution of queries and complaints
  • Ensure high-standard of customer service levels are maintained

We provide an attractive remuneration package, professional training, an extensive period of annual leave, a five days work week, a staff provident fund scheme and comprehensive medical benefits. Interested candidates may apply with full resume, including expected salary and job reference to :

Mail address: 
BANCO NACIONAL ULTRAMARINO
The Human Resource Manager, 
Avenida Almedia Ribeiro, No. 22, Macau

  • 職位要求

  • 基層員工 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 學士學位 
  • 銀行及金融服務業 
  • 客戶服務 (客戶服務) 
    客戶服務 (熱線中心) 
    銀行及保險 (銀行) 
  • 05/12/2022 

 

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