Store Customer Relations Manager Job in 客戶服務 in 所有澳門特別行政區地區 - Job Description


  • 公司名稱: IKEA 宜家家居

  • 愛 • 在宜家




    About Us:

    Working at the IKEA means that you are part of an inspiring, fun and fast-paced environment. We offer exceptional career and learning possibilities at IKEA. Our co-workers can design their own career path according to their development plan and future goals. We believe in every co-worker’s ability to develop. Because as you grow, IKEA grows too.

    We are excited to share that our first store in Macau has been opened in April 2020.This will not only support our vision to create a better everyday life for the many people in Macau but will make IKEA the largest single retailer in Macau.

    IKEA will offer jobs opportunities to down-to-earth, straightforward people who share the same values and our passion for retail and life at home. We aim to hire the majority form the local community.

Store Customer Relations Manager

Job responsibilities

  • Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled
  • Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop
  • Provide a family-friendly environment that converts more visitors to happy customers
  • Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans
  • Influence the store management team with customer insights that will allow it to base business decisions on customer expectations
  • Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment
  • Support commercial initiatives and priorities before, during and after the shopping experience
  • Identify and develop the many staff in the unit and within the department to secure succession planning
  • Plan and determine which departmental resources and investments are required in order to achieve operational excellence in balance with customer expectations
  • Secure and monitor the department is working according to internal, global and national rules and policies, IKEA best practice and in accordance with local legislation

Job requirements

  • 6 yrs+ experience preferably gained in a retail industry
  • Sound understanding of business and a background gained from working in a customerfocused, fast-paced and multichannel retail environment
  • Experienced in creating and implementing mid-term plans, setting budgets and following up goals
  • Proven experience of being a valuable contributor to customer satisfaction and business unit results
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently
  • Self-confident and assertive with the ability to influence through the use of customer insights
  • Ability to understand the key principles of the shopping experience and customers’ expectations
  • Experienced in problem-solving and conflict-management
  • Proven record/experience of developing people and organizations
  • Strong organizational skills and an ability to priorities
  • Ability to communicate confidently and clearly in the local language(s) and English
  • Good analytical skills
  • Passionate in home furnishing

  • 職位要求

  • 高級管理層 
  • 所有澳門特別行政區地區, 澳門特別行政區 
  • 高等專科文憑 
  • 零售業 
  • 客戶服務 (客戶服務) 
    銷售 - 綜合 (綜合) 
  • 20/01/2022 


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