Customer Service Officer – Luxury Watches Job in 銷售 - 零售 in 所有澳門特別行政區地區

Customer Service Officer – Luxury Watches Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 譽一鐘錶 Unique Timepieces Watches Macau Limited
Unique Timepieces was founded in 2010 by Mr. Karson Choi after the acquisition of Halewinner Watches Limited by Early Light International. Today, Unique Timepieces is one of the leading luxury watch retailer in Hong Kong and Macau.

Representing more than 40 renowned watch brands from Switzerland and all over the world, Unique Timepieces has been expanding its retail network to more than 30 shops with dedicated team of 250 across the territory.

With our guiding philosophy “Find your uniqueness” and three key operation principles (Trust, Innovation and Exclusive), Unique Timepieces is committed to providing the most distinguished shopping environment and complete range of watches with personalized and professional service to all customers.

To cope with our business expansion, we invite high caliber for the following position(s):

Customer Service Officer – Luxury Watches

- Works with the in-charge of our 5 Luxury stores in implementing excellent customer service to our valuable customers;

- Ensure that luxurious customer service is consistently and well executed at each store;

- Develop and implement action plans for improvement of qualified customer service experience;

- Observe, provide immediate advice and continuous feedback to the store in-charge during the frequent store visits;

- Closely communicate with the management by writing and discussing key / critical issues and highlighting short-term plans;

- Perform any other ad-hoc project assigned by the management.

Job Requirements:

- Secondary Graduate or above;

- Minimum 3 years’ experience at luxury store, front of the house working experience at luxury hotel is a plus;

- Proactive, open-minded and attention to details;

- Proficient in spoken Cantonese, Mandarin and English.