Senior Client Advisor Job in 銷售 - 零售 in 所有澳門特別行政區地區

Senior Client Advisor Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: Fendi Macau Company Limited
Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

Even today, working at Fendi means: being conscious and proud of what the brand has represented throughout its 90 year history and continues to represent while, at the same time, being ready and willing to face the new challenges that the future holds.

Fendi is part of LVMH, the first global group in the luxury sector which includes dozens of the most prestigious brands in fashion, leather goods, watches, cosmetics and others. Today, becoming a Fendi employee means coming into contact with the best – in terms of modernity, dynamism and quality – that a company can offer on a global scale.

Becoming a Fendi employee means embarking on a journey in an international firm that strives for excellence and growth within a creative and merit-based environment. A working environment that allows for maximum performance, awarding individuals' contributions to the success of the team.

Senior Client Advisor

MISSION STATEMENT

Optimise sales of merchandise through the performance of the highest standard of customer service, product knowledge, and selling skills to all customers.

MAIN RESPONSIBILITIES

Customer Service and Sales

Engage in upselling, cross selling and multiple selling for all product categories
Ensure in providing superior customer service in every transaction
Develop and strengthen customer relations, and groom a repeat customer base
Perform follow up calls to VIP clients to introduce new product lines

Store Operations

Be able to correctly operate the Retail Management system, in all areas relating to sales transactions, payment, stock inquiry and customer database input
Understand the importance of and ensure the growth of the customer database
Perform other duties as assigned by team leaders and management
Provide customer feedback on products, especially newly lauched products

Stock management

Properly receive, display and store merchandise according to company guidelines
Completely understand and undertake the inter-store transfer of merchandise
Understand the stock level of Best Seller, Medium Sellers, Slow Sellers ad promote accordingly

Store Maintenance

Understand and implement proper visual merchandising according to company guidelines, both in the window and in-store displays
Maintain a safe and clean store environment and implement daily housekeeping duties

STANDARD LEVEL OF COMPETENCIES
(Education, professional experience, foreign languages etc.)

Experience :