Salary: MOP 58,000

RDO: 8 days

Job Description:
Business Development

• Develop the store business plan to include Retail Marketing strategies that will allow the shop to drive traffic and to increase its customer base, with particular emphasis on building the local market (events, integration to the local community, etc.

• Well understand local market and business environment, including competitors' activities and luxury market trends.

• Provide feedback to the Retail Director on product assortments, buying trends, and customers' requests.

• Ensure the highest level of customer service, complying with the Customer Service quality standards and to the selling ceremony.

Sales Management

• Continuously motivate and train the team to meet assigned sales and productivity objectives. Provide recognition to top Sales associates.

• Demonstrate sales leadership to staff by playing an active role on the selling floor.

• Proactively manage the clientelling function in the store.

• Be up to date with the Maison's news, and ensure that all associates are knowledgeable in all Berluti's products, information, and History.

Team Management

• Ensure training programs (sales techniques, customer service, policies and procedures, product knowledge)

• Supervise recruitment, evaluation, and development of the store team, maximizing individual potential, and ensuring succession plans.

• Ensure all human resources policies and procedures are implemented, solving staff issues as appropriate.

Operations

• Provide the Retail Director with monthly quantitative and qualitative business reports.

• Determine staffing needs and create staff schedules to ensure the appropriate coverage and to match with the traffic.

• Responsible of the P&L of the store, with particular attention to controllable expenses, sales plan, and operating profit.

• Meet all KPI objectives.

• Ensure that brand standards are applied and always maintained across the store merchandising, customer service, and back-office activities (stocks, administration, etc.).

Experience:

• Minimum 6 years of relevant experience in retail operation, including 4 years in managing or leading people, preferably in high-end fashion

• Excellent understanding of luxury retail business with proven experience in driving sales and profitability in store

• Take initiative and ownership, structured and organized, energetic and self-motivated

• Able to adapt to fast paced and changing environment

• Strong communication skills, for team coaching and building partnership with regional team

• Fluency & sophistication in local language, proficiency in English, while another language is a plus