Store Manager Job in 銷售 - 零售 in 所有澳門特別行政區地區

Store Manager Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: Fendi Macau Company Limited
Since 1925, the year in which it was founded, Fendi has linked its success, its image, its quality and the glamour of its products to a dual element: a delicate and precious equilibrium between tradition and modernity, the desire to preserve the values of the past and the courage to dare, innovate and astound.

Even today, working at Fendi means: being conscious and proud of what the brand has represented throughout its 90 year history and continues to represent while, at the same time, being ready and willing to face the new challenges that the future holds.

Fendi is part of LVMH, the first global group in the luxury sector which includes dozens of the most prestigious brands in fashion, leather goods, watches, cosmetics and others. Today, becoming a Fendi employee means coming into contact with the best – in terms of modernity, dynamism and quality – that a company can offer on a global scale.

Becoming a Fendi employee means embarking on a journey in an international firm that strives for excellence and growth within a creative and merit-based environment. A working environment that allows for maximum performance, awarding individuals' contributions to the success of the team.

Store Manager

MISSION STATEMENT

To translate the corporate objectives into operational objectives at store level;monitor and manage the FENDI business on a day-to-day store operations through superior customer service, sales management, inventory management and effective staff management; improve results through creative and effective use of all resources, effective leadership, merchandise assortment and retail tools; prepare business analysis and propose action plan to General Manager, HK & Macau to generate sales and team development.

MAIN RESPONSIBILITIES

Sales Management and Business Development

Monitor and achieve store performance and profitability with relevant KPIs
Analyse the business, propose and implement action plans to improve results, generate sales for each product category and clientele
Demonstrate sales leadership for staff and set reasonable sales targets to the team with relevant to KPIs and retail tools in order to increase sales
Act as brand ambassador to strengthen/build relationships with VIP clientele/new customers
Be aware of local trading environment and its impact on our sales, including competitors' trading activities
Work with regional Marketing and Communications team to implement in-store marketing and promotional activities
Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise
receipt, pricing, counts and sales

Staff Management

Manage sales force to achieve sales goals effectively and monitor their day-to-day tasks
Motivate employees to maximize team spirit, promote teamwork and maintain harmonious staff relations
Identify individual and team training needs and communicate these needs to General Manager, HK & Macau
Develop and improve individual's performance via coaching and mentoring exercises
Responsible for full spectrum on-the-job-training, conduct orientation on brand's DNA and spirits, practices, KPIs
Assist HR Dept in recruiting the most qualified applicants to meet store's needs
Promote and maintain harmonies staff relations
Determine the needs for coverage and define scheduling.
Supervise store personnel and enforce Company policies while adhering to proper procedures regarding disciplinary action
Ensure the proper management of staffing roster to provide appropriate store coverage

Administrative Management, Communication and Reporting

Manage day-to-day needs and administration
Review and submit sales and operational reports to management in adherence to company's KPIs and policies
Inform management of decisions and procedures relating to business made at store level and any staff issues
Provide clear and informative business reviews, product reviews and attend regular retail meetings
Oversees and ensure accurancy in daily invoices, petty cash, control invoices, instruct and supervise staff in the
correct execution of operating procedures, pricing, merchandise receipt, handle MOS/damages, product returns,
Take necessary actions to effectively control costs and ensure efficient operation in the store
Implement and support all security measures
Effective utilization of Retail Pro and its inventory management functions
Discuss with General Manager to ensure appropriate assortment for the store
Provide monthly qualitative and quantitative business/HR reports as stipulated by General Manager, HK & Macau and/or Regional office
Inform General Manager of decisions and procedures relating to business issues made at the store level
Obtain approval prior to implementation of new programmes or procedures
Adhere to and support business, merchandise, marketing and HR strategies from General Manager / Regional office

General Store Conditions / Visual Merchandising

Ensure that Visual Merchandising is consistent with Company standards, in order to maximize sales and merchandise turn
Review in-store & window VM weekly and work with Regional VM on installation of new window display for new
product launches

Cilent Management

Manage customer service quality, to meet customer expectations by offering excellent customer service standards
Improve Mystery Shopper Results with action plans
Implement appropriate CRM tools

Advertising, Press and Events

Suggest and propose ideas to the Regional Marketing & Communication team in order to promote the FENDI image and merchandise
Identify and propose appropriate magazines to Regional Marketing & Communication team
Work with Regional Marketing & Communication team in in-store events to maximize sales

STANDARD LEVEL OF COMPETENCIES
(Education, professional experience, foreign languages etc.)

Experience :