Retail Services Representatives ( Full Time ) Job in 銷售 - 零售 in 所有澳門特別行政區地區

Retail Services Representatives ( Full Time ) Job in 銷售 - 零售 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: ZIPCITY MACAU「澳門飛索」
「澳門飛索」ZIPCITY是世界首個沉浸式身臨其境的高空滑索體驗，位於澳門葡京人，通過結合音效和幻光效果的超感觀滑翔，把高空飛索帶來的刺激感推向極限，創造獨一無二的精彩娛樂體驗。
企業背後是一羣熱情的夢想創建人，致力於經營世界級的滑索景點和服務外，為賓客創造難忘和獨特的回憶亦是我們的使命。現在我們誠邀充滿熱情和勤奮的您加入我們的團隊，共同經營和推廣這個亞太區首個城市高空飛索旅遊熱點。

「澳門飛索」ZIPCITY以其核心價值而自豪，這是員工、文化和品牌的主要指導原則。我們的核心價值觀是決定我們決策、招聘、入職、互動、員工參與和流程的主要因素。
1. 安全第一 : 我們注重安全，致力成為行內最安全的營運商。
2. 做熱愛的事，並表現出來 : 熱情好客，樂在其中，為顧客創造難忘的體驗。
3. 充滿熱誠的服務 : 我們的目標是盡己所能，做到最好。
4. 團隊合作是成功的關鍵 : 傾聽，激勵，以身作則。
5. 做正確的事 : 有責任心、可持續發展及誠信經營。

「澳門飛索」ZIPCITY 不僅是創新和震憾的景點，也是創造珍貴回憶的之地。您的參予和服務正是創造難忘體驗的秘訣。我們現誠意邀請您加入我們充滿活力的團隊：

ZIPCITY is world’s first immersive zipline adventure attraction. Located in Lisboeta Macau, our exhilarating attraction combines the gravity-fed thrills of ziplining with cutting edge technology and extra-sensory audio-visual experience.

Behind the business is a team of passionate people, who are committed to operating high-quality zipline attractions in premium urban environments. Our mission is to create lasting memories for our customers by delivering epic experiences.

The ZIPCITY business is being built around five core values, which are guiding principles for our employees, our culture and our brand. Our core values define our decision-making, hiring, onboarding, interactions, employee engagement and processes.

1. Safety First.
2. Do what you love. And show it.
3. Perform with Passion.
4. Teamwork makes it happen.
5. Do the right thing.

ZipCity is a spectacular attraction, a creator of memories and you are the secret sauce for what makes the customer’s experience memorable. We are now inviting interested candidate to join us as:

Retail Services Representatives ( Full Time )

Job Responsibilities:

Provide exceptional retail environment and performance in terms of cleanliness and appearance, sales, services, customer experience, efficiency, safety, professionalism and knowledge of the company’s policies and products.
Provide outstanding customer service in the following aspects:
Serve customers by ticketing service, bookings and recommend company products.
Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
Greet and receive customers in a welcoming and friendly manner.
Respond to customers’questions and enquiries in store, online or at phone in a timely and accurate way.
Proactively seek what customers want and listen to customers’ needs.
Direct customers by escorting them to counters, signing table and pre-flight room.
Help customers in gearing up and guides them to the zipline platform with product-narration throughout the process.
Manage financial transactions and processes payments in tickets and merchandise purchase from customers.
Process the digital withdrawn of photos and videos to customers after disembark.
Drive sales in merchandise purchase and packaged tickets with merchandise.
Assist with inventory, receiving and stocking merchandise.
Assist with store cleanliness, decorations, visual and audio management.
Encourage customers to follow the company’s social media platforms and get to know the latest news and activities.
Familiar with the company’s sales and promotions, policies, payments and exchanges, security practices, in order to deliver the appropriate messages to customers.
Attend job duties according to roster assigned by supervisor.
Perform duties and responsibilities of the company in the followings:
Adhere to the company’s code of conduct, integrity, ethicality, safety and skilled behavior.
Participate company’s briefings to receive updated information and direction front management in products and retail operations practice.
Help promote the brand as the best attraction in Macau and unique hot spot in Asia.
Participate company’s trainings for career development and enhance professionalism in customers services, retail operations, as well as sales and promotions criterion.
Assist and perform duties assigned by supervisor or management.
Take note of departmental and procedural changes, ask questions and make suggestions.
Alert management of potential issues in retail operations, security or other crisis.
Perform other job duties directed by management including but not limited to events preparation and management, services to VIPs, media or company’s business partners, creating company’s assets and adminstrative support if required.

Competencies and Skills:

College or Bachelor degree graduated.
University students or part-time workers are welcomed.
1-2 years working experience in front-line, sales, ticketing, customer service or store operations preferred but not a must.
Proficient in oral and written Chinese in Cantonese and Mandarin, good command of oral and written English.
Good communications skill, listening, caring, detail-minded, proactive, people skills, problem solving, upselling, a narrator for the company’s products, address customer needs.
Teamwork, energetic, human, creative, enthusiastic, professional and great passion for service.
Listen, inspire and lead by example.

We provide:

A dynamic and creative company’s culture which is fun, open, engaging, value-added and motivational
A great career and personal development prospects.
Great opportunity to explore your interests.
Various on-job trainings that are professional, meaningful, fun, personalised, engaging, value-added and social responsible.
Opportunity to work with a team of passionate professionals with great minds and great expertise
Monthly base salary
Annual leaves
MPF, medical and dental benefits package
Staff discounts
Year-end bonus