組長 (Five Guys)

組長須擔當合資格培訓員責任及熟知所有店員崗位的工作內容，同時須協助餐廳經理管理餐廳日常營運事務、確保一切符合品牌標準，包括準備食物流程、客戶服務、餐廳設施管理、團隊管理等。

主要職務：

• 熟悉店員的所有工作崗位，如前線協調、落單、收銀、廚房崗位等
• 維持有效及到位服務，確保客人體驗良好及一切符合品牌標準
• 管理團隊日常工作及餐廳營運，包括員工培訓、開店準備、確保所有食材準備妥當、管理員工休息時間及更次交接、完成行政報告等
• 確保餐廳清潔及環境衛生符合公司標準
• 確保餐廳收銀櫃有效操作，維護公司財物
• 支援團隊員工，適時提供必要協助
• 管理團隊，為新加入員工提供培訓
• 給予客人友善及有效的服務
• 有效完成委派的所有工作

條件及要求：

• 初中畢業或以上學歷
• 2年以上的餐廳前線管理經驗
• 熟知基本電腦操作 (如MS OFFICE軟件)及中英文打字

SHIFT LEADER (Five Guys)

SUMMARY: Shift Leaders are trained to perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's and Assistant Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management and other duties as required or assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Excels in performing all Crew Member tasks including: runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier.
• Maintains fast accurate service, ensures an excellent customer experience, and makes sure all products are consistent with company standards.
• Leads Crew Members and directs all daily operations of the restaurant in the absence of both the General and Assistant Managers including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports.
• Makes sure the restaurant is up to company standards with regards to cleanliness, neatness, and customer accessibility.
• Uses the company cash register accurately and maintains proper control of company assets. Makes accurate deposits.
• Works as a team player to support other employees in completing their tasks.
• Motivates and coaches Crew Members, and assists in the training of new Crew Members.
• Offers friendly and expeditious customer service.
• Completes all other duties assigned as necessary.

EDUCATION/EXPERIENCE:

•  Secondary school or equivalent preferred, candidacy for the same is acceptable.
• 2 years of supervisory experience in a food service or retail environment preferred.