• Deliver high quality results that would improve customer satisfaction, company reputation and standard of fulfilling regulatory requirement.
• Achieve Customer Service Centre(s) performance KPIs (waiting time, handling time, Customer Satisfaction score, etc)
• Assist in identifying service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) by sharing and feedback (e.g. Policy Administration, Claims, Marketing, IT, FIN…etc) to improve customer experience.

• University graduate, FLMI & ACS will be an advantage
• Passed IIQE Paper I, III & V (or equivalent license required in Macau)
• Minimum of 3 years working experience in a similar role in life insurance company
• Preferable with experience in bank counter service
• Strong customer service experience with different distribution channels and customer segments
• Excellent written/spoken Mandarin and good written/spoken Cantonese/English/Portuguese
• Good analytical and problem solving skills
• Able and enjoy to work with people of diverse backgrounds with strong interpersonal skills
• Highly organized self-starter, with the ability to meet tight deadlines
• Able to work independently under pressure and deal with difficult situations in a friendly manner
• Attentive to details
• Positive, pro-active and mature
• Customer focused and result oriented

 
Interested parties please complete your applications on our career site: https://prudential.wd3.myworkdayjobs.com/en-US/prudential/job/Officer--Customer-Service_23100327

Applicants’ information will be kept confidential. All submitted documents will be used for this application only.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.