WPB Operations Manager, Macau Job in 銀行及保險 in 所有澳門特別行政區地區

WPB Operations Manager, Macau Job in 銀行及保險 in 所有澳門特別行政區地區 - Job Description

職位內容

公司名稱: 香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited
HSBC Macau Branch, established in 1972 we offer a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

WPB Operations Manager, Macau

The role plays a crucial role in ensuring smooth Wealth & Personal Banking (WPB) operations, staff conduct, staff engagement, process efficiency, compliance, and effective communication with the WPB team.

Principal Responsibilities:
• Act as independent party in order to properly contribute in the risk identification and mitigation.
• Identify any possible compliance deficiencies related to WPB operations and proactively recommend corrective actions.
• Manage WPB operational risk in accordance with HSBC and regulatory requirements and policies.
• Streamline process to achieve efficiency gain through automation, standardization, and channel migration.
• Assist Head of WPB in overseeing day-to-day WPB operations to identify opportunities to improve operation and process efficiency at WPB level.
• Assist Head of WPB in, building Financial Crime risk adverse culture and identifying operational risk control
• Monitor the implementation BCM (Business Continuity Management) measures and conduct annual review as per guideline to ensure critical processes must be resumed to prevent business disruption.
• Assist Head of WPB in overseeing the TPEM activities and regulator/group internal reporting
• Take up the BIRO (Business Information Risk Officer) & CITRO (Cyber, Information and Technology Risk Officer) roles in WPB level
• Ensure correct implementation of the Bank’s service strategy to enhance customer experience and provide a high service standard.
• Report and escalate significant risk issues / potential loss to senior management and relevant stakeholders in accordance with the guidelines.
• Collect feedback & identify issues from frontline to increase work efficiency, improve work environment to ensure staff wellbeing.

Job Requirements:
• University graduate (with major in business perferable)
• Sound knowledge on retail banking business in particular operations and risk control areas areas
• Able to lead and with relevant working experience at executive level
• Good planning, analytical, project management and interpersonal skills
• Able to work under stress and strains and be change oriented
• Good interpersonal skills and able to work collaboratively across functional and business lines
• Excellent command in written and spoken English

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

Interested candidates, please apply directly via:
https://mycareer.hsbc.com/ExternalApply?pipelineId=226211

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.